Diego Garcia Silva
Spring,TX
Summary
Dedicated Medical Assistant with certification from Fortis Institute and extensive hands-on experience in dynamic healthcare environments. Proven expertise in delivering exceptional patient care, administering medications, and assisting with clinical procedures at CareNow Urgent Care, complemented by strong administrative skills developed through roles at Legacy Community Health and various customer service positions. Proficient in managing electronic health records and skilled in both clinical and administrative tasks, emphasizing teamwork, adaptability, and a commitment to high-quality outcomes. Consistently reliable in fast-paced settings, adept at effectively supporting medical staff and patients to ensure optimal care delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Legacy Community Health
5598 North Fwy
12.2025 - 02.2026
- Assisted healthcare providers with patient examinations and procedures to ensure efficient workflow.
- Administered medications and vaccinations according to established protocols, enhancing patient safety.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and compliance.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Assisted in lab specimen collection and processing, maintaining strict adherence to quality standards.
- Practice procedures on the Pediatrics department and Adolescent department , by doing New born screenings, Bilirubin, Leads, and Hemoglobin, and patients documentation
- Also work in the Infectious Disease department, assisting with all STD's treatment and injections, and rapid STD's test
- Worked in the department of Adult Medicine, with new and establish patients, performing injections and vaccinations, and all procedures ordered by the provider
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Carenow Urgent Care HCA
02.2025 - 11.2025
- - Provide direct patient care in a high-volume urgent care environment, assisting providers with examinations, procedures, and treatments to enhance patient satisfaction.
- - Perform vital signs, triage, and medical history documentation accurately in electronic health records (EHR), ensuring regulatory compliance and effective communication with the healthcare team.
- - Administer injections and medications under provider supervision, adhering to clinic protocols and safety standards.
- - Conduct COVID testing and other point-of-care testing (strep, flu, urinalysis, glucose) while ensuring accurate specimen collection and labeling for lab processing.
- - Prepare and maintain examination rooms, following sanitation procedures and infection control standards to promote patient safety.
- - Educate patients on post-visit care instructions, prescriptions, and preventive health practices, advocating for their healthcare goals.
- - Support front-desk operations, including patient check-in, insurance verification, and appointment scheduling, demonstrating strong interpersonal skills and customer service.
- - Collaborate effectively with physicians, nurse practitioners, and other clinical staff to deliver compassionate patient care and enhance teamwork.
- - Engage in personal development activities, pursuing certifications relevant to medical assisting and patient care.
Medical Assistant
Airline Doctors family and pediatrics
09.2023 - 10.2023
- - Assisted physicians with patient care by taking vital signs and patient histories, ensuring adherence to regulatory compliance and safety protocols.
- - Administered injections and medications as directed by the physician, maintaining high standards of patient satisfaction and safety.
- - Provided assistance to medical staff in performing minor surgical procedures, utilizing sterile techniques and medical terminology.
- - Prepared laboratory specimens for analysis and organized lab results for review by the physician, ensuring accurate communication and teamwork.
- - Engaged in personal development through certifications in BLS and phlebotomy, enhancing skills in patient advocacy and healthcare education.
- - Demonstrated adaptability and interpersonal skills while interacting with diverse patient populations, including multilingual communication in Spanish and English.
- - Supported appointment scheduling and front office operations, contributing to efficient medical office management and customer service.
Front Desk Receptionist
Legacy Community Health
03.2023 - 09.2023
- - Managed appointment scheduling for patients, ensuring efficient use of time and resources.
- - Provided exceptional customer service by answering incoming calls, redirecting inquiries, and taking messages as needed.
- - Assisted in maintaining regulatory compliance and sanitation procedures within the office environment.
- - Handled cash transactions accurately, including processing payments through various methods and balancing the register at the end of each shift.
- - Supported administrative tasks such as filing documents, photocopying, and scanning materials to enhance office efficiency.
- - Collaborated with team members to improve patient satisfaction and streamline front office support.
- - Utilized strong communication and interpersonal skills to interact effectively with patients and staff.
- - Adapted to high-volume sales and customer interaction, ensuring a positive experience for all clients.
- - Engaged in personal development activities to enhance skills relevant to healthcare education and patient care.
Kitchen Worker
Raising Cane's Restaurants
04.2022 - 11.2022
- - Decreased food expenses by utilizing local ingredients and implementing portion size standards to enhance food service efficiency and customer satisfaction.
- - Prepared meals from scratch using authentic recipes while ensuring compliance with food safety standards and sanitation procedures.
- - Conducted regular inspections of kitchen equipment and storage areas to ensure adherence to safety protocols and regulatory compliance.
- - Maintained clean and organized workspaces to promote productivity and safety, while effectively managing food waste reduction strategies.
- - Engaged in effective communication with team members to foster teamwork and enhance customer interaction, leading to improved patient satisfaction.
- - Monitored food storage practices and implemented proper handling techniques to prevent spoilage and ensure quality.
- - Adapted recipes and food preparation methods based on customer feedback to enhance overall dining experience and promote repeat business.
- - Collaborated with staff to develop and implement activities that support personal development and enhance service delivery in a high-volume environment.
Customer Service Cashier
McDonald's
03.2022 - 05.2022
- - Resolved customer complaints with a focus on complaint resolution and patient satisfaction.
- - Maintained a clean and organized checkout area, adhering to sanitation procedures and food safety standards.
- - Handled cash transactions efficiently, ensuring accurate cash management and minimizing loss potential.
- - Provided exceptional customer service by assisting with product returns and enhancing customer interaction.
- - Monitored self-checkout systems, offering support to customers and resolving complex issues effectively.
- - Engaged with customers to promote store promotions and highlight sales, utilizing strong communication and interpersonal skills.
- - Maintained up-to-date knowledge of store promotions and food handling practices to ensure compliance with food safety standards.
- - Fostered a welcoming environment for customers, demonstrating adaptability and a commitment to customer service excellence.
Customer Service Cashier
Chick-fil-A
09.2020 - 01.2021
- - Ensured compliance with food safety standards and sanitation procedures during product returns and customer interactions.
- - Provided exceptional customer service by resolving complaints and promoting patient satisfaction through effective communication and interpersonal skills.
- - Assisted in food preparation and handling, contributing to food waste reduction initiatives.
- - Monitored and maintained cleanliness in the checkout area, adhering to safety protocols and regulatory compliance.
- - Managed cash handling and cash management processes, including counting money in drawers at the beginning and end of each shift.
- - Collaborated with team members to enhance store merchandising and promote store activities, fostering a positive shopping experience.
- - Utilized multilingual skills to assist diverse customers, improving overall customer interaction and satisfaction.
- - Engaged in personal development activities, pursuing certifications relevant to healthcare and customer service.
Education
Medical Assistant Certification - Sample Field
Fortis Institute
450 N Sam Houston Pkwy 01-2025
High School Diploma - Sample Field
Benjamin Davis High School
12525 Ella Blvd01-2022
Skills
- Understanding of Medical Laws, Educated patients on healthcare topics such as nutrition and disease prevention methods, Guest Relations, Customer Service, Listening Skills, Appointment Confirmation, Cash Handling, Customer Assistance and Interaction, Performance Improvement, Meeting Scheduling, Scheduling Appointments, HIPAA Compliance, Medical Terminology, Patient Scheduling, Payment Collection, Phlebotomy, Patient Assessments, Diagnostic Procedures, Sterile Technique, Lab Equipment Setup, Electrocardiography (EKG), Vital Sign Monitors, Medical Laws, Vital Signs, Lab Equipment
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Data entry
- Phlebotomy
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Insurance verification
- Appointment setting
- Sterilization techniques
- First aid
- Equipment sterilization
- Fluent in English and Spanish
- Prioritizing stat orders
- Payment collection
Accomplishments
- Efficient Patient Care Support: Provided direct patient care in a fast-paced urgent care environment, assisting providers with examinations, procedures, and treatments, ensuring high-quality care delivery.
- Accurate Medical Documentation: Performed vital signs, triage, and medical history documentation accurately in electronic health records (EHR), enhancing patient data management and care continuity.
- Medication Administration Expertise: Administered medications, injections, and immunizations under provider supervision, adhering to clinic protocols and improving patient safety.
- Effective Laboratory Coordination: Conducted point-of-care testing and ensured accurate specimen collection and labeling for lab processing, streamlining diagnostic procedures.
- Patient Education and Support: Educated patients on post-visit care instructions, prescriptions, and preventive health practices, fostering better health outcomes and patient satisfaction.
Certification
- CCMA - Certified Clinical Medical Assistant
LANGUAGES
English Professional
Spanish Full Professional
Timeline
Medical Assistant
Legacy Community Health
12.2025 - 02.2026
Medical Assistant
Carenow Urgent Care HCA
02.2025 - 11.2025
Medical Assistant
Airline Doctors family and pediatrics
09.2023 - 10.2023
Front Desk Receptionist
Legacy Community Health
03.2023 - 09.2023
Kitchen Worker
Raising Cane's Restaurants
04.2022 - 11.2022
Customer Service Cashier
McDonald's
03.2022 - 05.2022
Customer Service Cashier
Chick-fil-A
09.2020 - 01.2021
Medical Assistant Certification - Sample Field
Fortis Institute
High School Diploma - Sample Field
Benjamin Davis High School