Diego Gonzalez
Pembroke Pines
Summary
Dynamic and results-oriented professional with a proven track record at Sam's Club, enhancing customer satisfaction through expert service and efficient order fulfillment. Demonstrates exceptional problem-solving and interpersonal skills, alongside a strong work ethic. Achieved high satisfaction ratings by leveraging customer service expertise and product picking abilities, fostering loyal client relationships and teamwork.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Sam's Club
09.2023 - 01.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
General Merchandiser
Target
08.2022 - 08.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
Online Personal Shopper
Walmart
10.2021 - 06.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Education
High School Diploma -
AMERICAN SENIOR HIGH SCHOOL
Miami, FL06-2021
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Heavy lifting
- Decision-making
- Customer service
- Deadline driven
- Strong interpersonal skills
- Problem-solving
- Teamwork and collaboration
- Strong work ethic
- Client satisfaction
- Physical stamina
- Planning and organization
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Online Personal Shopper
Sam's Club
09.2023 - 01.2025
General Merchandiser
Target
08.2022 - 08.2023
Online Personal Shopper
Walmart
10.2021 - 06.2022
High School Diploma -
AMERICAN SENIOR HIGH SCHOOL
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