Diego Grimaldo
San Jose,CA
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolved disputes with empathy at El Amigo Burrito. My proficiency in data entry and exceptional customer service skills led to efficient problem resolution, fostering strong customer relations and repeat business without exceeding a 55-word limit.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
El Amigo Burrito
08.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Evergreen Valley College
San Jose, CA06-2026
High School Diploma -
Overfelt High School
San Jose, CA05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Conflict resolution
- Computer proficiency
- Relationship building
- Problem resolution
- Customer relations
- Complaint handling
- Complaint resolution
Languages
Spanish
Native or Bilingual
Interests
- Adventure Travel
- Food Tourism
- Road Trips
- Enjoy creating and following travel blogs and vlogs
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Martial Arts
- Enjoy participating in [activity] for overall physical and mental well-being
- High-Intensity Interval Training
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Competitive Athlete
Timeline
Customer Service Representative
El Amigo Burrito
08.2022 - 08.2024
High School Diploma -
Evergreen Valley College
High School Diploma -
Overfelt High School
Similar Profiles
Agripina Soto PenalozaAgripina Soto Penaloza
Restaurant Waiter at El Amigo Mexican RestaurantRestaurant Waiter at El Amigo Mexican Restaurant
Rolando GonzalezRolando Gonzalez
Waiter/Server at El Amigo SeafoodWaiter/Server at El Amigo Seafood
Liliana GonsalvesLiliana Gonsalves
General Manager at El Burrito Toco ShopGeneral Manager at El Burrito Toco Shop