Summary
Overview
Work History
Education
Skills
Volunteer Work
Experienced With
Timeline
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Diego Gumbayan

Aliso Viejo,CA

Summary

Recent high school graduate with foundational knowledge in information technology, and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills.

Overview

2
2
years of professional experience

Work History

Systems Intern

LPA Inc
Irvine, CA
01.2024 - 08.2024
  • Helped end users with technical troubleshooting skills
  • Created help desk tickets, troubleshot, and resolved desktop issues.
  • Performed daily system monitoring, verifying integrity and availability of hardware.
  • Developed and maintained strong end user relationships to deliver exceptional help desk service and problem resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by using troubleshooting techniques

Facilites

Compass Bible Church
Aliso Viejo, CA
03.2022 - 12.2023
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Arts - Information Technology Management

Cedarville University
Cedarville, OH
05-2028

High School Diploma -

Capistrano Valley High School
Mission Viejo, CA
06-2024

Skills

  • Help desk support
  • Customer service
  • Ticketing systems
  • System monitoring
  • Fast learner
  • Problem-solving

Volunteer Work

  • Served as a youth group leader in Compass Bible Church's 5th and 6th grade ministry.

Experienced With

  • Jira
  • Microsoft Office
  • Macrium
  • Help Desk Software

Timeline

Systems Intern

LPA Inc
01.2024 - 08.2024

Facilites

Compass Bible Church
03.2022 - 12.2023

Bachelor of Arts - Information Technology Management

Cedarville University

High School Diploma -

Capistrano Valley High School

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Diego Gumbayan