Diego Hernandez

Work History

SkyHop Global

Los Angeles, California

07.2022 - Current

Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
Answered questions and provided insight into local attractions and facility amenities.
Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Drove shuttle buses, limousines or company cars to transport passengers.
Followed safety regulations and state laws governing vehicle operation.
Managed unexpected emergencies and route changes with calm and professionalism.
Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.

Frito Lay

Los Angeles, California

03.2020 - 06.2022

Built effective partner store relationships to improve customer satisfaction.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Monitored weekly, monthly and quarterly achievement goals.
Established and maintained proper high-traffic displays, resulting in increased sales.
Demonstrated great teamwork skills with staff members involved in production and transport.
Restocked shelves with current merchandise in attractive displays to promote sales.
Analyzed sales figures and market trends to anticipate product needs.
Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
Stocked and rotated shelves and built displays to deliver results for stores and suppliers.

Hacor Inc

Los Angeles, California

05.2018 - 02.2020

Loaded, balanced and secured product to safely transport goods.
Loaded galleys according to airline guidlines
Drove box truck to aircraft
Completed transfers at hubs and final destinations to keep routes on schedule.
Measured temperature of haul and refrigerated area of truck, keeping cold items fresh
Interacted with the airline representatives at the aircraft
Worked well with dispatchers to communicate route and schedule changes.
Obtained signatures needed to complete and process paperwork.
Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

CVS Pharmacy

Santa Monica, CA

01.2015 - 02.2018

Communicated with customers and employees to answer questions or explain information.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Tracked company inventories, moved excess stock and arranged products to improve sales.