Diego Hernandez
Winston-Salem,NC
Summary
Results-driven Business Administration student with a minor in Sports Management, leveraging experience in customer service, marketing, and business operations. Expertise in social media marketing, content creation, and analytics to enhance engagement and expand online presence. Proven ability to manage financial records and deliver effective client solutions in university, call center, and sports marketing settings.
Overview
4
4
years of professional experience
Work History
Student Accounts Assistant / Academic Internship
Carolina University
Winston-Salem, North Carolina
08.2025 - Current
- Assisted 20+ students weekly with tuition inquiries and payment plans, resolving 90% of issues on first contact and improving response efficiency.
- Reconciled 100+ student financial accounts per month, maintaining 98% accuracy and ensuring compliance with university policies.
- Managed confidential financial and personal data for 500+ student records, ensuring privacy compliance and institutional standards.
- Completed academic internship in Student Accounts office, applying business administration skills to enhance financial records, support students, and streamline payment plan processes. (05/04/2026 - 08/07/2026)
Social Media Manager
Senjutsu Dojo Karate Do
Tegucigalpa, Honduras
07.2022 - Current
- Grew multi-platform social media audience to 2,500+ total followers, maintaining consistent content of 800+ combined posts across platforms.
- Produced engaging promotional content that generated 3,000+ monthly impressions and contributed to increased class registrations and event attendance.
- Leveraged analytics tools (Instagram Insights, TikTok Analytics, Facebook Meta) to improve engagement rate by 15–25% through datadriven content scheduling.
Call Center Representative
Carolina University
Winston-Salem, North Carolina
01.2024 - 08.2025
- Delivered clear and customized responses to unique applicant situations, improving service quality and satisfaction.
- Guided prospective students through admissions requirements and application steps, facilitating successful enrollment.
- Collaborated with team members to foster a professional, goal-oriented, student-focused environment.
Marketing Intern
Federación de Fútbol de Honduras
Tegucigalpa, Honduras
05.2025 - 07.2025
- Evaluated sponsorship visibility and analyzed promotional value metrics to inform marketing strategies.
- Collaborated with marketing team on sponsor placements during professional matches and media interviews, enhancing brand visibility.
- Adapted to fast-paced assignments, contributing to successful execution of key marketing initiatives.
Education
BBA - Minor in Sports Management
Carolina University
Winston-Salem, NC08-2026
Skills
- Client Service & Relationship Support
- Business Operations
- Market Research
- Data Analysis
- Time Management & Strategic Problem Solving
- Financial reconciliation
- Communication (Written & Verbal)
- Team Leadership
- Social Media Marketing & Analytics (Instagram, Tiktok, Canva)
- Sports Marketing Fundamentals (Fan Engagement, Sponsorship Activation, Brand Promotion, Ticket Strategy)
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Student Accounts Assistant / Academic Internship
Carolina University
08.2025 - Current
Marketing Intern
Federación de Fútbol de Honduras
05.2025 - 07.2025
Call Center Representative
Carolina University
01.2024 - 08.2025
Social Media Manager
Senjutsu Dojo Karate Do
07.2022 - Current
BBA - Minor in Sports Management
Carolina University