Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shevonne Woods

Glen Ellyn,IL

Summary

Client-focused financial services professional with 19+ years of experience supporting client relationships, account management, and operational excellence within banking and investment environments. Proven ability to partner with financial advisors to deliver seamless client experiences, ensure regulatory compliance, and efficiently process complex account requests. Highly detail-oriented and dependable, with a strong track record of managing high-volume workflows, resolving client issues, and maintaining accuracy in account servicing and documentation. Recognized for strong communication skills, problem-solving ability, and commitment to delivering exceptional client support.

Overview

24
24
years of professional experience

Work History

Online Account Fulfillment Specialist

Merrill
06.2022 - Current
  • Process high-volume client account applications, including IRAs, 401(k), 529, and CMA accounts
  • Partner with internal teams and financial advisors to support onboarding and servicing needs
  • Ensure compliance with firm policies and regulatory requirements
  • Maintain high accuracy and performance standards
  • Resolve account-related issues and provide client support
  • Bank of America

Preferred Sales Senior Specialist

Bank of America
11.2017 - 06.2022
  • Built strong client relationships and recommended tailored financial solutions
  • Met or exceeded sales and service targets
  • Educated clients on banking products and digital tools
  • Resolved client inquiries with efficiency and care

Inside Sales Representative

Comcast
02.2002 - 10.2017
  • Exceeded sales targets and grew customer accounts
  • Upsold services to maximize revenue
  • Ranked in top 5% (Central Division)

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL
06-1999

Some College (No Degree) - Coursework toward degree

Columbia College Chicago
Chicago, IL

Skills

  • CLIENT SERVICE & RELATIONSHIP SUPPORT
  • FINANCIAL ADVISOR PARTNERSHIP
  • ACCOUNT OPENING & MAINTENANCE (IRA, CMA, 401K, 529)
  • REGULATORY COMPLIANCE & DOCUMENTATION REVIEW
  • CLIENT ISSUE RESOLUTION
  • DATA ENTRY & ACCURACY
  • OPERATIONS & PROCESS EFFICIENCY
  • ATTENTION TO DETAIL
  • TIME MANAGEMENT & TASK PRIORITIZATION
  • CROSS-FUNCTIONAL COLLABORATION

Affiliations

Volunteering at food banks 

Timeline

Online Account Fulfillment Specialist

Merrill
06.2022 - Current

Preferred Sales Senior Specialist

Bank of America
11.2017 - 06.2022

Inside Sales Representative

Comcast
02.2002 - 10.2017

High School Diploma -

Bolingbrook High School

Some College (No Degree) - Coursework toward degree

Columbia College Chicago
Shevonne Woods