Diego Jimenez Amaya
Bowie,MD
Summary
Dedicated emergency call taker with expertise in call documentation and public safety. Proven ability to handle high-stress situations while providing exceptional customer support.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Emergency Call Taker II
Prince George’s County Public Safety Communication
Bowie, MD
08.2024 - Current
- Answered incoming calls for emergency and non-emergency services.
- Coordinated with dispatchers to relay critical information efficiently.
- Maintained a calm demeanor while handling high-stress situations effectively.
- Provided accurate information to callers regarding public safety resources.
- Documented call details in the communication software system promptly.
- Trained new staff on call-taking procedures and communication protocols.
- I am a CTO and have trained multiple new employees
Electronics Team Member
Target Corporation
Silver Spring, Maryland
09.2022 - 08.2024
- Assisted customers with electronics product inquiries and recommendations.
- Stocked shelves with electronics merchandise and ensured proper organization.
- Maintained product displays to enhance customer engagement and visibility.
Education
Bowie High School
Bowie, MDSkills
- Public safety knowledge
- Call documentation
- Customer support
- Typing speed
- Problem solving
- Stress tolerance
- Stress management
Certification
- Certified Training Officer
- Certified Quality Assurance reviewer
Timeline
Emergency Call Taker II
Prince George’s County Public Safety Communication
08.2024 - Current
Electronics Team Member
Target Corporation
09.2022 - 08.2024
Bowie High School