Diego Labrador
Reseda,CA
Summary
Adaptable and proactive individual with a versatile background in customer-facing roles. Known for strong communication and organizational skills, contributing to improved service delivery and guest loyalty. Furthermore, using interests in the sciences in order to attain the ultimate goal of working in the medical field.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist and Admissions Assistant
Park View Subacute and Nursing
Reseda, CA
04.2026 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments and personnel.
- Maintained accurate patient records and documentation, enhancing data integrity and accessibility.
- Assisted visitors with inquiries, providing exceptional customer service and information about facility services.
- Coordinated communication between healthcare professionals and patients, improving workflow efficiency and care delivery.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Server
Aikan Sushi
Northridge, CA
05.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.\
- Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction levels.
- Developed strong relationships with repeat customers, promoting loyalty and increasing return visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista Shift Lead
A Tea Thing
Reseda, CA
03.2022 - 06.2025
- Led daily operations, ensuring efficient workflow and high-quality service standards.
- Mentored and trained new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, placing orders to maintain stock of supplies and ingredients.
- Implemented process improvements that enhanced speed of service during peak hours.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Barista
Freudian Sip (CSUN)
Northridge, CA
06.2024 - 09.2024
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Operated coffee-making equipment efficiently, minimizing downtime during peak hours.
- Collaborated with team members to create a positive work environment and enhance service flow.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Front Desk Receptionist
LAPC
Winnetka, CA
07.2023 - 09.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointments and meetings for staff, enhancing overall scheduling efficiency.
- Assisted with customer inquiries, providing accurate information to improve client satisfaction.
- Maintained organized reception area, fostering a welcoming environment for guests and visitors.
Cashier
The Green Truck
Culver City, CA
04.2019 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer throughout shifts to ensure financial integrity.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Biochemistry
Los Angeles Pierce College
Winnetka, CA01-2028
High School Diploma -
Robert Fulton College Prep
Van Nuys, CA08-2022
Skills
- Attention to detail
- Time management
- Cleanliness standards
- Listening skills
- Cash handling
- Telephone etiquette
- Communication
- Work prioritization
- Appointment scheduling
- Strong work ethic
- Exceptional customer service
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Elementary
Tagalog
Native or Bilingual
Timeline
Front Desk Receptionist and Admissions Assistant
Park View Subacute and Nursing
04.2026 - Current
Server
Aikan Sushi
05.2025 - Current
Barista
Freudian Sip (CSUN)
06.2024 - 09.2024
Front Desk Receptionist
LAPC
07.2023 - 09.2023
Barista Shift Lead
A Tea Thing
03.2022 - 06.2025
Cashier
The Green Truck
04.2019 - 06.2019
Bachelor of Science - Biochemistry
Los Angeles Pierce College
High School Diploma -
Robert Fulton College Prep