Brenda Gill

• Coordinated patient admissions and discharge processes to streamline workflow.
• Assisted in maintaining accurate patient records using electronic health systems.
• Communicated with healthcare providers to gather necessary information for admissions.
• Supported the development of onboarding materials for new staff within admissions team.
• Analyzed data related to admission trends to inform operational strategies.
• Ensured compliance with regulatory standards during the admissions process.
• Performed filing, billing and routing messages to appropriate people for office of 150.

Monitored voters information

• Calculated Ballot machines at the end of the night.
• Developed training materials for new moderators to ensure consistency in enforcement of rules.
• Facilitated community discussions to gather feedback on local policies and initiatives.
• Collaborated with fellow moderators to create a safe poling place.
• Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
• Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.

• Managed patient scheduling and appointment coordination for optimal clinic flow.
• Processed patient intake forms and verified insurance information efficiently.
• Maintained confidential patient records in compliance with HIPAA regulations.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Trained new reception staff on office procedures and software systems.
• Enhanced patient experience by efficiently managing front desk operations and providing exceptional customer service.

• Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
• Coordinated insurance verification processes, ensuring accurate patient billing and coverage information.
• Assisted in maintaining electronic health records, improving data accuracy and accessibility for medical staff.
• Trained new reception staff on office procedures and systems, fostering a collaborative work environment.
• Streamlined front desk operations by implementing efficient check-in/check-out protocols, reducing patient wait times.
• Developed patient communication strategies to enhance engagement and satisfaction during visits.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Answered phone calls and messages for 8 Pediatricians within the medical facility, scheduling appointments, and handling patient inquiries.

• Greeted and assisted students, parents, and visitors, ensuring a welcoming environment.
• Managed incoming calls and inquiries, directing them to appropriate staff or departments.
• Improved efficiency with accurate record-keeping of visitor logs, appointments, and deliveries.
• Maintained accurate visitor logs and tracked student attendance effectively.