Lizet Zavala Diaz

• Greeted visitors and clients with professionalism and warmth.
• Managed multi-line phone system, directing calls to appropriate staff members.
• Maintained filing systems, ensuring accurate record-keeping and easy access.
• Delivered information about products and services to customers both in person and over the phone, enhancing their understanding and engagement.
• Coordinated with team members to improve front desk operations, contributing to a more efficient workflow.
• Handled incoming mail and packages, distributing them to appropriate departments.
• Answered incoming calls and redirected callers to appropriate personnel or departments.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Organized reception area to ensure prompt attention to all guests, fostering a welcoming environment.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Informed visitors about company policies and procedures to ensure understanding.

Addressed customer inquiries through effective phone and email communication.

• Resolved product issues by collaborating with internal teams for swift solutions.
• Processed customer orders and ensured timely delivery.
• Maintained accurate customer records in CRM systems.
• Collaborated with sales teams to support customer needs.
• Provided product information and support to enhance customer satisfaction.
• Processed returns and exchanges efficiently, ensuring compliance with company policies.
• Assisted in training new staff on customer service protocols.
• Implemented process improvements based on feedback from stakeholders, enhancing overall customer experience.
• Utilized a variety of software applications including CRM systems, databases, spreadsheets, and word processing programs to perform job duties efficiently.
• Implemented quality assurance measures during each stage of the customer service process flow.
• Ensured compliance with established company policies related to customer service operations at all times.
• Provided guidance and mentorship to other Customer Service Account Specialists.
• Researched product information to answer questions from customers regarding features, pricing, and availability.
• Collaborated with other departments within the organization to ensure timely resolution of customer issues.
• Conducted follow-up calls with customers after implementation of solutions or services provided to verify satisfactory results were achieved.
• Participated in regular team meetings to discuss strategies for improving service levels and enhancing customer satisfaction ratings.
• Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
• Performed administrative tasks such as maintaining records of customer interactions and transactions.
• Developed relationships with customers by responding promptly to their requests for service or assistance.
• Identified root cause of customer complaints through active listening and data analysis.
• Analyzed trends in customer inquiries and requests received over time and recommended changes accordingly.
• Monitored customer feedback across various channels to identify areas for improvement in services offered.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Supported sales team members to drive growth and development.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Collected deposits or payments and arranged for billing.
• Updated databases with new and modified customer data.
• Promoted available products and services to customers during service, account management and order calls.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Assisted customers with price checks, stock checks, availability, and coordinating ETAs and ready times.
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• Mentored junior team members and managed employee relationships.
• Strengthened customer retention by offering discount options through upselling case and pallet quantities.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. I handle our most difficult customers because I make our customers feel seen and understood.
• Prevented key account losses by researching discrepancies and correcting problems.
• Liaised between customers, shipping department, production department, billing department, accounting department, and purchasing department to expedite orders and meet customer demands and satisfaction.
• Evaluated home eligibility for warranty based on square footage and facilitated necessary approvals.

• Coordinated logistics operations, enhancing supply chain management and distribution efficiency.
• Managed inventory levels, ensuring timely product availability and fulfillment for customer satisfaction.
• Developed shipping schedules, optimizing delivery routes to minimize delays and improve service reliability.
• Implemented tracking systems to monitor shipments and address discrepancies promptly.
• Prepared documentation for customs clearance and compliance with regulations.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
• Collaborated with internal teams to coordinate shipments between multiple locations.

• Supervised night operations, enhancing workflow efficiency and team coordination.
• Scheduled shifts and delegated tasks to optimize team performance during night hours.
• Trained and mentored staff on company policies and safety protocols.
• Monitored equipment functionality to ensure safe and effective operations throughout the shift.
• Managed inventory control processes and maintained accurate stock levels.
• Conducted quality checks on products before distribution to retailers.
• Collaborated with management to implement operational improvements, optimizing processes and best practices.
• Resolved team conflicts and fostered a positive work environment among staff.
• Organized daily shift schedules to ensure adequate staffing levels during peak hours.
• Identified source of equipment malfunctions by using various troubleshooting methods.
• Cultivated collaborative culture by recognizing team achievements and fostering teamwork.
• Supported upper management in daily operations to uphold service and quality standards.
• Employed optimal safety practices resulting in zero hazards, incidents, or lost-time accidents.

• Supervised daily distribution and fulfillment operations to ensure efficiency and accuracy.
• Oversaw order dispatching processes to optimize shipping schedules and improve customer satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Created SOPs related to operations and translated in Spanish to create clear communication and structure.
• Ensured that everyone followed each contract's specific terms and requirements for each third-party buyer.
• Coordinated email communication with third-party representatives to ensure timely responses and clear communication.
• Creating and shipping out Amazon orders and confirming and canceling products from vendor central.
• Data entry for purchases made from Amazon.
• Dealt with over 1000 SKUs.
• Shipped backorders.
• Creating custom packing slips in Excel
• Switching back and forward between departments every two hours and closing the warehouse.
• Create order lists.
• Create production tickets.
• Print the picker's daily average and talk to the lowest movers daily.
• Order AB boxes from China.