Diego Lopez
Oxnard,California
Summary
Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Boccali's Pizza & Pasta
Ojai, CA
08.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and confirmed complete orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders from customers accurately and in a timely manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Provided exceptional service to high volume of daily customers.
- Prepared checks, itemizing total meal costs and taxes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
Server
Ojai Valley Inn & Spa
Ojai, California
08.2021 - 08.2023
- Carried trays of food items from kitchen to dining areas.
- Served orders by picking up and delivering selections from kitchen.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Provided exceptional service to high volume of daily customers.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Processed customer payments using POS systems quickly and efficiently.
- Greeted customers and provided them with menus.
- Provided excellent customer service through positive interactions with guests.
- Responded to ad hoc cleaning duties at end of shift.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
- Followed all safety and sanitation policies while handling food and beverage to uphold proper hygiene standards.
Education
High School Diploma -
Nordhoff High School
Ojai, CA06-2020
Associate of Science - Dental Hygiene
Oxnard College
Oxnard, CASkills
- Guest Engagement
- Table Setting
- Table Bussing
- Safe Food Handling
- Beverage Preparation
- Food Running
- Menu Memorization
- Supply Restocking
- POS Operation
- Performance Improvement
- Liquor, Wine, and Food Service
- Check Payment Processing
- Exceptional Customer Service
- Effective Customer Upselling
- Price Memorization
- Food Safety Understanding
- Order Accuracy
- Service Prioritization
- High-Volume Dining
- Strong Work Ethic
- Cash Handling
- Quality Control
- Positive and Professional
- Item Promotion
Certification
- Food Handler License
Languages
Spanish
Professional
References
References available upon request.
Timeline
Server
Boccali's Pizza & Pasta
08.2023 - Current
Server
Ojai Valley Inn & Spa
08.2021 - 08.2023
High School Diploma -
Nordhoff High School
Associate of Science - Dental Hygiene
Oxnard College