DIEGO MARCIAL
San Juan Capistrano,CA
Summary
Highly organized and results-driven business professional with experience in business operations, project coordination, client relationship management, property management, and entrepreneurship. Proven ability to coordinate multiple priorities, improve operational processes, manage client needs, maintain accurate records, and monitor business performance. Experienced in developing procedures, coordinating projects from start to finish, resolving operational issues, and ensuring work is completed efficiently, accurately, and within established timelines and budgets. Currently pursuing a Bachelor of Science in Information Systems at California State University, Fullerton.
Overview
1
1
Language
11
11
years of professional experience
Work History
FOUNDER & OWNER | REAL ESTATE PHOTOGRAPHY & MEDIA BUSINESS
Drone Bros
08.2022 - Current
- Founded and independently operate a real estate photography and media business, managing day-to-day business operations from client communication through project completion.
- Managed full client lifecycle, including scheduling, project coordination, service delivery, and follow-up to ensure seamless project execution.
- Consult with real estate clients on property preparation and staging best practices to improve the photography process and final results.
- Consulted with real estate clients on property preparation and staging best practices, enhancing photography quality and client satisfaction.
- Coordinate multiple projects and competing deadlines while maintaining consistent service quality and client satisfaction.
- Conduct property site visits to evaluate lighting, property conditions, and optimal equipment placement to ensure efficient and high-quality project execution.
- Identified client needs and provided tailored solutions that supported effective property marketing and improved customer satisfaction.
- Manage administrative responsibilities associated with operating an independent business, including organization, communication, scheduling, and workflow management.
PROPERTY MANAGER
Personal Real Estate Investment
01.2018 - 05.2022
- Managed day-to-day operations for investment properties, coordinating tenant relationships, rent collection, maintenance, occupancy, and property-related administrative functions.
- Developed and implemented leasing policies, security deposit guidelines, and property requirements to enhance compliance and tenant satisfaction.
- Created detailed performance reports tracking metrics such as vacancy rates and income, providing insights for strategic decisions.
- Managed tenant move-in and move-out processes and ensured appropriate orientation and documentation.
- Coordinated maintenance and major repair projects, ensuring timely completion and minimal disruption to tenant occupancy.
- Investigated complaints, disturbances, and policy violations and resolved issues through effective communication and problem-solving.
- Created detailed reports tracking property performance metrics, including vacancy rates and income generated.
- Maintained accurate tenant records, including contact information and payment history.
- Met established benchmarks for occupancy, rent collection, and timely compliance documentation.
PROPERTY MANAGER
Beachfront Property Management
03.2016 - 08.2018
- Managed daily property operations, coordinating tenant needs, administrative tasks, maintenance, and occupancy requirements to ensure smooth functionality.
- Responded to tenant inquiries and requests, delivering timely customer service and effective issue resolution to enhance tenant satisfaction.
- Coordinated move-in and move-out processes, maintaining accurate occupancy and tenant records to support efficient property management.
- Conducted property walk-throughs to identify cleaning, maintenance, and operational needs before tenant occupancy.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
- Assisted with maintaining efficient property operations through organization, communication, and consistent follow-through.
- Investigated tenant complaints, disturbances, and violations and worked toward appropriate resolutions.
Education
Bachelor of Science - Information Systems
California State University, Fullerton
Fullerton, CA05-2029
Associate of Arts (A.A.) - Business
Rio Hondo Community College
Whittier, CA05-2019
Skills
- Business Operations & Optimization
- Business Development
- Performance Tracking & Reporting
- Customer Service
- Policy & Procedure Development
- Process Improvement
- Client Relationship Management
- Workflow Coordination
- Time Management
- Vendor & Maintenance Coordination
- Project Coordination
- Problem-Solving
- Administrative Operations
- Attention to Detail
- Bilingual: English & Spanish
LANGUAGES
Spanish — Bilingual
Timeline
FOUNDER & OWNER | REAL ESTATE PHOTOGRAPHY & MEDIA BUSINESS
Drone Bros
08.2022 - Current
PROPERTY MANAGER
Personal Real Estate Investment
01.2018 - 05.2022
PROPERTY MANAGER
Beachfront Property Management
03.2016 - 08.2018
Associate of Arts (A.A.) - Business
Rio Hondo Community College
Bachelor of Science - Information Systems
California State University, Fullerton