Diego Marino
Lake Worth,FL
Summary
IT professional with experience in Intelligent Traffic Systems (ITS), network installation, and technical support. Currently an ITS Technician with Eland Engineering (FDOT contractor), installing and maintaining traffic monitoring systems. Skilled in hardware/software troubleshooting, system maintenance, and vendor coordination from roles at MAC PC Computers and Eland Engineering. Bilingual in English and Spanish, with strong communication, problem-solving, and customer service skills gained from IT and client-facing experience.
Overview
8
8
years of professional experience
Work History
ITS Technician (Intelligent Traffic System)
Eland Engineering
West Palm Beach, FL
09.2025 - Current
- System Installation: Installed, configured, and tested Intelligent Traffic System (ITS) field equipment, including traffic cameras, radar detectors, signal controllers, and communication cabinets.
- Network Integration: Assisted in setting up and maintaining network connections between field devices and the FDOT central system, ensuring reliable data and video transmission.
- Troubleshooting: Diagnosed and resolved hardware and connectivity issues in the field, verifying proper function of sensors, fiber optics, and power systems.
- Preventive Maintenance: Performed inspections, firmware updates, and repairs to maintain optimal system performance and minimize downtime.
- Safety Compliance: Followed FDOT and Eland Engineering safety protocols while working near active roadways and electrical systems.
- Documentation: Recorded installation data, test results, and maintenance reports to ensure compliance with FDOT project standards.
- Team Collaboration: Worked closely with engineers, contractors, and FDOT representatives to coordinate site activities and complete projects efficiently.
IT Technician & Network Installer
MAC PC COMPUTERS USA
Lake Worth, FL
11.2017 - Current
- Device Repair: Diagnosed and repaired a wide range of laptops, desktops, and mobile devices, ensuring hardware/software functionality and customer satisfaction.
- Network Installation: Installed and configured small office/home office (SOHO) wired and wireless networks, including switches, routers, and access points.
- Security Implementation: Set up and maintained firewalls and performed basic port forwarding, NAT configuration, and IP reservation for local clients.
- Technical Support: Provided remote and in-person support for network drive access, printing issues, and troubleshooting software.
- System Maintenance: Implemented routine system updates, antivirus solutions, and security patches to minimize downtime and ensure compliance with basic security standards.
- Documentation: Documented IT procedures and network configurations for ongoing support and future upgrades.
- IT Consultation: Delivered IT consultations to clients, including security best practices, hardware upgrade paths, and vendor coordination.
Technology & Business Assistant / Translator
MAC PC COMPUTERS USA
Lake Worth, FL
11.2017 - Current
- Translation & Communication: Acted as a translator between manufacturers and clients, facilitating communication via emails, phone calls, and virtual meetings (Zoom, Microsoft Teams).
- Technology Research: Researched and introduced new technology solutions for business operations and medical supply distribution.
- Vendor Outreach: Communicated with domestic and international manufacturers to facilitate imports and exports.
- Product Presentations: Delivered presentations on software and hardware solutions to management and employees, ensuring smooth adoption and integration.
- Negotiations & Procurement: Assisted in negotiations and vendor outreach for technology and medical supplies.
Service Porter
Braman Porsche
West Palm Beach, FL
04.2023 - 01.2025
- Customer Services: Greeted customers and provided a high level of customer service by addressing their needs and ensuring a positive experience.
- Vehicle Movement: Safely and responsibly moved customer vehicles within the service center, including parking, retrieving, and positioning vehicles as needed.
- Team Collaboration: Collaborated with service advisors, technicians, and other service center staff to ensure efficient vehicle flow and timely customer service.
- Exceptional Customer Satisfaction: Consistently delivering top-notch customer service by ensuring that customers receive their vehicles in pristine condition, leading to high levels of customer satisfaction and positive reviews.
- Efficient Workflow: Optimized vehicle movement and coordination within the service center to reduce customer wait times and enhance the overall efficiency of the service department.
- Accurate Reporting and Issue Resolution: Optimized vehicle movement and coordination within the service center to reduce customer wait times and enhance the overall efficiency of the service department.
Education
Associate In Arts - Computer Science
Broward College
Davie, FL09-2026
Skills
- Hardware/Software Troubleshooting
- Technical Support & Helpdesk Operations
- Network Installation & Basic Networking (TCP/IP, DNS, DHCP)
- System Configuration & Device Deployment
- Documentation & Ticketing
- Vendor Coordination
- Preventive Maintenance
- Bilingual (English–Spanish)
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ITS Technician (Intelligent Traffic System)
Eland Engineering
09.2025 - Current
Service Porter
Braman Porsche
04.2023 - 01.2025
IT Technician & Network Installer
MAC PC COMPUTERS USA
11.2017 - Current
Technology & Business Assistant / Translator
MAC PC COMPUTERS USA
11.2017 - Current
Associate In Arts - Computer Science
Broward College