Diego Martinez
Oakland Park,FL
Summary
Proactive server/bartender with 5+ years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance and delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Ritz-Carlton
Fort Lauderdale, FL
12.2022 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server/Bartender
Ole’ Ole’ Mexican Grill & Cantina Restaurant
Plantation, FL
12.2020 - 01.2022
- Greeted and maintained relationships with regular customers
- Maintained customer satisfaction with timely table check-ins to asses’ food and beverage needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Prepared drinks according to standard recipes.
Server
Mai-Kai Restaurant and Polynesian Show
Fort Lauderdale, FL
08.2018 - 10.2021
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Server
Cielito Lindo
Oakland Park, FL
11.2019 - 08.2020
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy customers
- Created orders, documented special requested and followed up with kitchen personnel to foster top quality service and minimize complaints
- Set up tables in between patrons to reduce wait times.
Education
High School Diploma -
Institucion Educativa La Arboleda
Candelaria, Valle Del Cauca11.2017
Skills
- Sales
- Dining area maintenance
- Daily Specials & Menu Memorization
- Hospitality Service Expertise
- Wine Pairings
- Liquor, wine, and food service
- Menu presentation
- High-Volume Dining
- Guest Engagement
Timeline
Server/Bartender
Ritz-Carlton
12.2022 - Current
Server/Bartender
Ole’ Ole’ Mexican Grill & Cantina Restaurant
12.2020 - 01.2022
Server
Cielito Lindo
11.2019 - 08.2020
Server
Mai-Kai Restaurant and Polynesian Show
08.2018 - 10.2021
High School Diploma -
Institucion Educativa La Arboleda