Diego Marval
Orlando,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Club Matador
01.2023 - 09.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Highly understood each guest's needs and preferences and tailored service to their satisfaction in a high volume and fine dining setting
- Handled the production, preparation and stock of diverse homemade syrups, liquors and cordials for the whole bar.
- Took charge of a private 12 pax food-cocktail pairing menu, preparing and explaining the drinks for the customers, demonstrating ample product cocktail knowledge and giving excellent service to them
- Served high customer volumes during special events, nights, and weekends.
Head Bartender
La Mamona Grupo LaLaLa
02.2022 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
Server/Bartender
Parador De Javea
10.2020 - 02.2022
- Hotel server and pool bartender for a upscale high volume hotel in a beach tourist city in Valencia
- Worked as section server, breakfast server, busser and second maitre for the fast paced upscale dining room
- Transitioned to pool server where I designed the cocktail menu, handled orders, stocking and preparation of drinks as well as ensuring customer satisfaction
Education
Associate of Arts - Restaurant And Food Services Management
IES Alpajes
Madrid, Spain08.2022
Skills
- Suggestive Selling
- Classic cocktails
- Team training and development
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Order Management
- Professional Appearance
- Highly reliable
Accomplishments
Awarded 1st Place in Madridskills competition (Bartending and Serving category)
Awarded 5th place in Spainskills national competition (Bartending and Serving category)
Certification
Barmaster and Spirit Sommelier - Madrid Chamber of Commerce
Timeline
Bartender
Club Matador
01.2023 - 09.2023
Head Bartender
La Mamona Grupo LaLaLa
02.2022 - 01.2023
Server/Bartender
Parador De Javea
10.2020 - 02.2022
Associate of Arts - Restaurant And Food Services Management
IES Alpajes
Barmaster and Spirit Sommelier - Madrid Chamber of Commerce
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