Diego Mejia
New York,NY
Summary
Dynamic professional with extensive experience in customer service and staff training at Bushwick Burger Company. Proven track record in optimizing operations and enhancing team performance, leading to improved service quality. Skilled in inventory management and team motivation, fostering a collaborative environment that drives productivity and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Manager's Assistant
Bushwick Burger Company
03.2020 - Current
- Assisted in coordinating daily operations and ensuring efficient workflow among team members.
- Managed scheduling for staff shifts, optimizing coverage during peak hours to enhance service quality.
- Developed training materials for new hires, fostering a clear understanding of company policies and procedures.
- Streamlined inventory management process, improving accuracy in stock levels and reducing discrepancies.
- Implemented feedback mechanisms to gather employee insights, driving improvements in team morale and productivity.
- Conducted regular audits of operational processes, identifying areas for improvement and recommending solutions.
Manager on Duty
Bushwick Taco Company
11.2016 - 01.2020
- Supervised daily operations to ensure smooth service and staff performance.
- Trained and mentored team members on customer service standards and food safety protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Resolved customer complaints effectively to maintain high satisfaction levels and loyalty.
- Coordinated scheduling for staff, optimizing coverage for busy periods and events.
Head Busser/ Barback
LDV Hospitality
08.2009 - 01.2016
- Organized dining area to enhance guest experience and ensure cleanliness.
- Assisted servers by efficiently delivering food and beverages to tables.
- Maintained stock levels of glassware, utensils, and linens for seamless service.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Trained new bussers on proper cleaning techniques and workflow procedures.
- Coordinated with management to optimize table turnover during peak hours.
- Skillfully balanced multiple responsibilities including dishwashing duties when necessary without compromising quality of service.
- Contributed to the smooth operation of the restaurant, performing additional tasks as requested by management.
- Collaborated closely with host/hostess staff for seamless transitions between guests arriving and departing tables.
- Maintained a safe, sanitary environment by adhering to strict cleanliness standards and guidelines.
- Ensured customer satisfaction by maintaining a clean and organized dining area.
- Reset and cleaned tables quickly to prepare for new customers.
- Trained new staff in bussing and cleaning procedures.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
Barback
Prana
01.2008 - 01.2009
- Assisted bartenders with inventory management and replenishment of supplies.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Supported drink preparation by organizing glassware and garnishes efficiently.
- Collaborated with team members to enhance service speed during busy shifts.
Education
High School Diploma -
Preparatoria No 29
Mexico, ME2004
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Sales strategies
- Team motivation
- Orientation and training
- Sales reporting
- Sales growth
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager's Assistant
Bushwick Burger Company
03.2020 - Current
Manager on Duty
Bushwick Taco Company
11.2016 - 01.2020
Head Busser/ Barback
LDV Hospitality
08.2009 - 01.2016
Barback
Prana
01.2008 - 01.2009
High School Diploma -
Preparatoria No 29