Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Diego Navarro

FL

Summary

Seasoned music teacher with 5 years of experience teaching students 7 musical instruments, open-minded individual with thirst for adventure and challenges. Proficient in monitoring student performance and achievement, devising unique lesson plans for each unique student, with experience as a live performer. Additionally a tried and true tech support analyst, proficient in multiple systems. With a wide range of issues successfully corrected.

Overview

7
years of professional experience

Work History

Rockatar Music Academy & Studios
Tampa , FL

Music Teacher
02.2018 - Current

Job overview

  • Coached students through increasingly challenging concepts of music such as classic notation, rhythm, harmony, history, style and performance.
  • Mentored students with individualized approaches to foster their musicianship.
  • Planned and executed targeted lesson plans to lead students toward teaching their goals.
  • Advised parents of student progress by communicating student's achievements and developing methods to encourage practice
  • Instructed students on voice, piano, guitar, bass, ukulele, drum set and violin.
  • Developed strong working relationships with teachers, parents and students to propel school and departmental vision and goals.
  • Oversaw student progress by reviewing performance utilizing benchmark records.
  • Advanced school's creative and academic reputation in accordance with established values and vision though instrument repairs and maintenance.
  • Devised and executed challenging and advanced curricula to foster excellence among students.
  • Taught curriculum enhanced lesson plans to educate 70 students about fundamentals and history of music.

Asurion
Orlando, FL

Technical Support Specialist
02.2016 - 02.2019

Job overview

  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Recorded and maintained relevant notes for each client and work order.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved 50 technical support inquiries per day.

Education

Celebration High School
Celebration, FL

High School Diploma
04.2016

Skills

  • Performance
  • Musical Instruction
  • Instructional Materials Selection
  • Learning Strategies
  • Curriculum Design
  • Assessing Students
  • Troubleshooting and Assistance
  • User Experience
  • Mac Systems
  • Configuring Devices
  • Windows 10
  • Software Diagnosis
  • Account Management
  • Desktop Support
  • Apple IOS
  • MS Office Proficiency
  • User Guidance
  • Issue Troubleshooting
  • Complaint Resolution

Timeline

Music Teacher

Rockatar Music Academy & Studios
02.2018 - Current

Technical Support Specialist

Asurion
02.2016 - 02.2019

Celebration High School

High School Diploma

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Diego Navarro