Diego Olmedo
Front Royal,VA
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Director
Albertsons Grocery Store
, VA
11.2023 - Current
- Resolved customer complaints in a professional manner.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured compliance with safety regulations and company policies.
Multi Unit Manager
Moe's Southwest Grill
Gainesville, VA
06.2018 - Current
- Recruited, interviewed, trained, evaluated, coached, and disciplined employees as needed
- Identified any obstacles that different units may face in order to ensure great operations
- Collaborated with regional management team on initiatives designed to drive business growth
- Understood and beat budgets set for different areas of the business to make it profitable
- Ensured great operations of the unit
- Checked for high standards and food safety levels daily
- Had great communications and created clear expectations and goals to achieve daily
- Identified new talent and developed their skills to create a pipeline for the success of the business
- Created schedules
- Managed off-site events and caterings.
General Manager
Panda Express
Fairfax, VA
06.2017 - 05.2018
- Recruited team members to maintain adequate staffing levels
- Prepared staff work schedules and assigned specific duties
- Used customer feedback for improving operations and building brand loyalty
- Monitored store performance and identified opportunities for improvement.
General Manager
Chipotle Mexican Grill
Warrenton, VA
02.2014 - 05.2017
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Prepared staff work schedules and assigned specific duties
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Marketed the brand during challenging times for the brand
- Developed crew members and managers to their next level
- Monitored store performance and identified opportunities for improvement.
Education
Associate in Arts (A.A.) in Cyber Security Candidate -
ECPI University
10.2026
Associate in Arts (A.A.) in Drafting and Design -
ITT Technical University
09.2016
Skills
- Inventory Accuracy
- Employee Performance Reviews
- Customer Satisfaction
- Safe Food Handling Practices
- Restaurant Operation
- Proficient in Microsoft Office
- Microsoft Power BI
- Team Management
- Recruitment and Hiring
- Shrink Management
- Payroll Management
- Store Merchandising
- Shift Scheduling
- Multitasking and Organization
Additional Information
Spent a year traveling to different markets helping them and teach the standards and expectations our company upholds.
Languages
- Spanish, Fluent
- English, Fluent
References
- Emily Key, Multi-Unit Manager, (864) 607-2451, emily.key@qualityfresca.com
- Chris Smith, Multi-Unit Manager, (904) 697-7491, chris.smith@qualityfresca.com
- Mayra Batres, Training General Manager, (571) 352-9868, moes457@qualityfresca.com
Timeline
Assistant Store Director
Albertsons Grocery Store
11.2023 - Current
Multi Unit Manager
Moe's Southwest Grill
06.2018 - Current
General Manager
Panda Express
06.2017 - 05.2018
General Manager
Chipotle Mexican Grill
02.2014 - 05.2017
Associate in Arts (A.A.) in Cyber Security Candidate -
ECPI University
Associate in Arts (A.A.) in Drafting and Design -
ITT Technical University