DIEGO PABON
Kissimmee,FL
Summary
Motivated team player experienced in providing exceptional experiences for every guest. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve guest queries and requests via exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive experience for both the guests and my fellow Cast Members.
Overview
11
11
years of professional experience
Work History
PhotoPass Photographer
Walt Disney World Resort
01.2024 - Current
- Capture magical moments for guests visiting the Walt Disney World theme parks, resorts and other properties.
- Use my performance/theatrical skills to help create a story that will add some extra magic to each guest's day.
- Display the Five Keys (Safety, Courtesy, Inclusion, Show and Efficiency) in my day to day tasks to achieve excellence and consistency in my role.
Food & Beverage Quick Service (Part-Time Position)
Universal Orlando Resorts
06.2023 - 12.2023
- Provide a welcoming and fun environment for guests of all ages
- Help with food and beverage selections based on guests tastes and wants in the moment
- Familiarize myself with all aspects/areas of Food and Beverage so as to be able to provide any information the guest requires
Customer Service Representative
The Bookmark
10.2021 - 06.2023
- Provided exceptional customer service, both in person and through telephone calls, in order to ensure customer satisfaction
- Tended to customer needs and queries about particular products
- Created a welcoming and fun environment for customers to ensure their wish to come back
Performer/Musical Theater Teacher
San Juan Drama Company
08.2013 - 05.2017
- Reviewed scripts with an eye towards age appropriateness before approving any play selections
- Developed and implemented curriculum for theater classes that focused on developing acting, improvisation, and directing skills
- Mentored students individually to help them reach their full potential as actors or directors
Education
BACHELOR OF ARTS (B.A.) - THEATRE (STAGE DIRECTION/ACTING)
UNIVERSITY OF PUERTO RICO
05.2021
HIGH SCHOOL DIPLOMA -
OUR LADY OF PROVIDENCE SCHOOL
05.2015
Skills
- Bilingual (English and Spanish)
- Guest Interaction/Service
- Experienced with Technology/Task-Aiding Tools
- Critical Thinking
- Team Player
Timeline
PhotoPass Photographer
Walt Disney World Resort
01.2024 - Current
Food & Beverage Quick Service (Part-Time Position)
Universal Orlando Resorts
06.2023 - 12.2023
Customer Service Representative
The Bookmark
10.2021 - 06.2023
Performer/Musical Theater Teacher
San Juan Drama Company
08.2013 - 05.2017
HIGH SCHOOL DIPLOMA -
OUR LADY OF PROVIDENCE SCHOOL
BACHELOR OF ARTS (B.A.) - THEATRE (STAGE DIRECTION/ACTING)
UNIVERSITY OF PUERTO RICO
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