Summary
Overview
Work History
Education
Skills
Timeline
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Diego Pabon

Kissimmee,FL

Summary

Motivated team player experienced in providing exceptional guest experiences. Proven ability to remain calm and professional in high-stress situations while being able to effectively overcome challenges in order to achieve any given goal. Highly organized, resourceful, and a high-functioning multitasker, not afraid to delegate and reach out to all available resources (Leaders, Coordinators, fellow Cast Members) for assistance when needed.

Overview

12
12
years of professional experience

Work History

PhotoPass Photographer/Field Support

Walt Disney World Resort
01.2024 - Current
  • Capture magical moments for guests visiting the Walt Disney World theme parks, resorts and other properties by engaging them with creative storytelling and a positive attitude.
  • Assist the Field Coordinators to ensure success in day-to-day operations by being proactive, organized and flexible.
  • Help mentor and motivate peers by establishing a supportive working relationship with them.

Customer Service Representative Team Lead

The Bookmark
10.2021 - 07.2023
  • Provided exceptional customer service, both in person and remotely, by listening to particular needs and giving product recommendations in order to ensure client satisfaction.
  • Managed escalated customer issues by providing alternative solutions to the challenge at hand, ensuring a swift resolve and maintaining positive relationships with clients.
  • Boosted morale within the team by organizing team-building activities and encouraging communication among peers.

Musical Theater Teacher

San Juan Drama Company
08.2013 - 05.2017
  • Mentored students individually to help them reach their full potential as performers.
  • Developed and implemented a curriculum for theater classes with a focus on acting, improvisation and directing skills.
  • Established a positive learning environment by fostering mutual trust and respect among the students with team-building exercises and games.

Education

Bachelor of Arts - Theater

University of Puerto Rico
San Juan, PR

High School Diploma -

Our Lady of Providence School
San Juan, PR

Skills

  • Display Disney Five Keys basics
  • Technical software management (Outlook, Office, Teams, etc)
  • Bilingual (English and Spanish)
  • Verbal and written communication
  • Proposal writing
  • Critical thinking
  • Mentoring
  • Conflict resolution
  • Multitasking
  • Diversity and disability awareness
  • Flexibility
  • Positive attitude

Timeline

PhotoPass Photographer/Field Support

Walt Disney World Resort
01.2024 - Current

Customer Service Representative Team Lead

The Bookmark
10.2021 - 07.2023

Musical Theater Teacher

San Juan Drama Company
08.2013 - 05.2017

Bachelor of Arts - Theater

University of Puerto Rico

High School Diploma -

Our Lady of Providence School

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