Justice Wells
Davenport,FL
Summary
I am a friendly, Guest-oriented individual, with over five years of hospitality experience. I enjoy providing all Guests with an enjoyable vacation, and strive to give them a personalized experience, along with magical memories that will last them a lifetime. I enjoy working independently and with other cast members, and always lead with confidence, empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Main Street Operations
Walt Disney World
Magic Kingdom Park
06.2025 - Current
- Support a safe and efficient operation throughout the Magic Kingdom
- Set up assigned entertainment areas with ropes, stanchions, and tape
- Present clear and precise safety spiels, to communicate safety guidelines and ensure guest awareness before entertainment
- Ensure that designated areas remain clear for safety and efficiency
- Provide directions, answer questions, and assist Guests in a high-volume theme park environment
Bell Services Dispatcher
Walt Disney World
Animal Kingdom Lodge
03.2024 - 06.2025
- Collected, documented and communicated Guest information, to coordinate and dispatch work assignments to resort bellpersons
- Assisted Guests efficiently with luggage storage and retrieval
- Operated company vehicles to transport Guest luggage between various Walt Disney World resorts
- Operated a Guest shuttle to transport resort Guests between the Jambo House and Kidani Village resorts
- Maintained the confidentiality of sensitive personal information
Convention Guide
Walt Disney World
EPCOT
08.2024 - 03.2025
- Guided groups of Guests to private events, such as weddings, corporate events, and theme park buyouts
- Supported event setup and operations by securing designated spaces with fencing, ropes, and stanchions
- Managed Guest flow and crowd control in an efficient and friendly manner
- Accurately processed cash, credit and debit transactions, using a point-of-sale system
- Assisted Guests with general and specialized questions during private events
Restaurant Seater
Walt Disney World
Be Our Guest Restaurant
10.2023 - 08.2024
- Greeted and escorted Guests to assigned dining areas, while providing an attentive and personalized service
- Answered questions regarding menu offerings, and made recommendations based on Guest needs
- Supported efficient operations throughout the restaurant, including onstage and backstage areas
- Maintained the immersive Beauty and the Beast theme, and contributed to the overall Guest experience
- Created many magical moments, for the Guests of Be Our Guest to cherish forever
Workforce Staffing — Seasonal Flex
Amazon
Auburndale, FL
01.2024 - 03.2024
- Supported the setup and breakdown of hiring events, based on daily staffing needs and labor projections
- Assisted candidates throughout the application and pre-employment process
- Verified work-authorization documentation and assisted with the completion of required drug testing procedures
- Maintained the confidentiality of sensitive personal information
- Provided candidate support and guidance throughout high-volume hiring activities
Custodial — Disney College Program
Walt Disney World
Magic Kingdom Park
11.2021 - 10.2022
- Provided directions, answered questions, and assisted Guests in a high-volume theme park environment
- Worked in various weather conditions and stood for long periods of time
- Used cleaning chemicals and supplies to tend to public spaces, on streets and in restrooms, ensuring that they remained show ready
- Provided Guests with personalized and memorable experiences
- Consistently demonstrated the 5 Keys of Safety, Courtesy, Inclusion, Show and Efficiency
Restaurant Server
Red Lobster
Lawton, OK
02.2021 - 08.2021
- Delivered personalized service to Guests in a fast-paced restaurant environment
- Accurately recorded Guest orders and entered information, using a point-of-sale system
- Answered questions regarding menu offerings, and made recommendations based on Guest needs
- Delivered food and beverages efficiently, while providing friendly and attentive service
- Maintained the cleanliness and organization of the dining room and service stations
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL2028
Associate of Science - Liberal Arts
Western Technical College
La Crosse, WI2021
Skills
- Ability to Adapt
- Attention to Detail
- Cash Handling
- Conflict Resolution
- Creating Individualized Experiences
- Demonstration of the 5 Keys
- Guest Flow
- Guest Service
- Event Operations
- Hospitality Operations
- HotSOS
- Maintaining Guest Confidentiality
- Multitasking
- My Disney Experience
- Organization
- Point-of-Sale System
- Public Speaking
- Safety and Compliance
- Tech Savvy
- Working Dependently
- Working Independently
Accomplishments
- Candlelight Processional — 2024
- Presidents List of High Distinction — 2021
- Published Author — 2019
Timeline
Main Street Operations
Walt Disney World
06.2025 - Current
Convention Guide
Walt Disney World
08.2024 - 03.2025
Bell Services Dispatcher
Walt Disney World
03.2024 - 06.2025
Workforce Staffing — Seasonal Flex
Amazon
01.2024 - 03.2024
Restaurant Seater
Walt Disney World
10.2023 - 08.2024
Custodial — Disney College Program
Walt Disney World
11.2021 - 10.2022
Restaurant Server
Red Lobster
02.2021 - 08.2021
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Science - Liberal Arts
Western Technical College