Diego Patterson
OR
Summary
Motivated healthcare professional with a background in medical scheduling and insurance coordination, bringing strong organizational skills and knowledge of patient services and healthcare systems. Currently completing prerequisite coursework for nursing school and nearing completion of a Certified Nursing Assistant program, with hands-on training in patient care. Known for attention to detail, compassionate communication, and the ability to manage multiple priorities in fast-paced clinical environments. Eager to transition into a nursing role and contribute to high-quality patient care.
Overview
5
5
years of professional experience
Work History
Imaging Scheduling Coordinator
Salem Health
Salem, OR
10.2024 - Current
- Coordinated appointment schedules across multiple departments, enhancing patient flow and minimizing scheduling conflicts.
- Managed electronic health record systems to ensure accurate patient information.
- Facilitated effective communication between healthcare providers and patients about scheduling needs, ensuring clarity and satisfaction.
- Verified insurance coverage and authorization details for patient procedures, ensuring compliance and reducing delays in care.
- Collaborated with other departments to coordinate resources.
Medical Office Assistant
Salem Health
Salem, Oregon
02.2024 - 10.2024
- Coordinated patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted with patient intake and updated medical records accurately.
- Facilitated processing of insurance claims and verification of patient eligibility to ensure timely access to care.
- Handled phone inquiries and directed calls to appropriate staff members skillfully.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Streamlined check-in process by collecting patient information, verifying insurance, and processing co-payments.
Sever
Basil & Board
Salem, OR
05.2024 - 09.2024
- Provided excellent customer service in fast-paced dining environment.
- Managed cash register, processing payments accurately and ensuring smooth transactions.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with team to deliver food promptly, enhancing guest dining experience.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Stocked supplies and restocked items during shifts.
- Provided excellent customer service to ensure satisfaction.
Host, Server, TOGO Specialist, FOH Trainer
Olive Garden
Salem, Oregon
02.2021 - 02.2024
- Delivered exceptional customer service in high-pressure dining environment.
- Resolved guest inquiries and seating issues to enhance dining experience.
- Trained new hosts on customer service standards and procedures.
- Took accurate orders and communicated effectively with kitchen staff.
- Processed customer transactions using point-of-sale systems with accuracy and speed.
- Managed reservation system to optimize table assignments.
Education
High School Diploma -
Baker Academy
01.2023
Nursing Pre Requisites
Mt. Hood Community College
Gresham, ORSkills
- Teamwork and collaboration
- Attention to detail
- Critical thinking
- Effective multitasking
- Problem-solving
- Data entry
- Verbal and written communication
Timeline
Imaging Scheduling Coordinator
Salem Health
10.2024 - Current
Sever
Basil & Board
05.2024 - 09.2024
Medical Office Assistant
Salem Health
02.2024 - 10.2024
Host, Server, TOGO Specialist, FOH Trainer
Olive Garden
02.2021 - 02.2024
High School Diploma -
Baker Academy
Nursing Pre Requisites
Mt. Hood Community College