Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diego Pol

Summary

Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Consultant

TTEC
03.2024 - Current
  • Progressive Auto Insurance Consultant
  • Oversaw account management activities including billing inquiries, policy adjustments, and renewals to maintain high levels of client satisfaction.
  • Calculated premiums and established payment methods for sales.
  • Conducted annual reviews of existing policies to update information.

Licensed Insurance Agent

TTEC
07.2023 - 03.2024
  • Aetna Medicare Campaign 2023
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Developed relationships with clients and maintained contact to ensure customer satisfaction
  • Resolved customer inquiries and complaints requiring management-level escalation.

Restoration Supervisor

Cotton GDS
08.2022 - 06.2023
  • Delegated work to staff, setting priorities and goals
  • Checked and calibrated equipment for safety.
  • Established strong relationships with clients, fostering trust and confidence in our services.

Team Leader

Amazon
03.2020 - 08.2022
  • Delegated work to staff, setting priorities and goals
  • Read and attached appropriate labels and tags to products and packages in warehouse
  • Coached team members in techniques necessary to complete job tasks.

Education

Modern Languages -

Universidad Oberta De Catalunya
Barcelona, Spain
01.2021

Bachelor's in International Affairs -

Universidad Central De Venezuela
Caracas, Venezuela
08.2015

H.S Diploma in Science -

Fray Luis Amigó
San Felipe, Venezuela
08.2010

Skills

  • Strategic Planning
  • Decision Making
  • Complex Problem Solver
  • Insurance Sales Expertise
  • Persuasive Negotiation
  • Excellent Communication

Certification

Florida Dept. of Financial Services 0240 (Health Insurance Agent)

Languages

Spanish
Native or Bilingual
Catalan
Native or Bilingual
English
Native or Bilingual
French
Limited Working
German
Elementary

Timeline

Insurance Consultant

TTEC
03.2024 - Current

Licensed Insurance Agent

TTEC
07.2023 - 03.2024

Restoration Supervisor

Cotton GDS
08.2022 - 06.2023

Team Leader

Amazon
03.2020 - 08.2022

Modern Languages -

Universidad Oberta De Catalunya

Bachelor's in International Affairs -

Universidad Central De Venezuela

H.S Diploma in Science -

Fray Luis Amigó
Diego Pol