Diego Rocha
Kissimmee,FL
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
04.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Provide guests with top of the line hospitality and display excellent customer service.
- Multi-task in an extremely fast paced environment, completing orders accurately and efficiently.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Crew Member
Wendy's
09.2021 - 02.2022
- Took orders, prepared meals, and collected payments.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
GED -
ALCO
Kissimmee, FL04-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Complex Problem-solving
- Quality improvement
- Flexible schedule
- Leadership
- Active listening
- Multitasking Abilities
- Excellent communication
Timeline
Team Leader
Chick-fil-A
04.2022 - Current
Crew Member
Wendy's
09.2021 - 02.2022
GED -
ALCO
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