Diego Sotoguerra
McKinney,TX
Summary
Dynamic leader with a proven track record in enhancing guest service and product knowledge among team members, driving sales success while significantly improving customer satisfaction. Expertise in fostering a collaborative environment that empowers teams to excel and achieve collective objectives. Skilled in managing departmental operations, implementing process improvements, and boosting productivity through strategic planning and effective leadership. Positioned to deliver impactful contributions that align with organizational goals and elevate overall performance.
Overview
7
7
years of professional experience
Work History
Mobile Department Lead
MarketSource
McKinney, TX
01.2025 - Current
- I began my career as a part-time Sales Representative and was promoted to Mobile Department Lead (MDL) in less than a year due to my performance and leadership abilities. In my role as an MDL, I was responsible for maintaining structure and organization within the mobile department while ensuring that both team and sales goals were consistently met.
- A key part of my leadership role was supporting and guiding my team to deliver high-quality guest service while maintaining strong product knowledge across mobile devices and services. Our department specialized in assisting guests with prepaid plans, mobile device purchases, and troubleshooting service needs. I ensured that every interaction reflected professionalism, product expertise, and a customer-focused approach.
- As the department lead, I also monitored daily performance, reinforced effective sales techniques, and coached team members to improve their salesmanship and service quality. Additionally, I was responsible for maintaining team accountability, ensuring staff were punctual, prepared for their shifts, and operating efficiently to create a productive work environment.
Senior Guest Advisor
GameStop
McKinney, TX
10.2022 - 11.2024
- As a Keyholder, I was responsible for overseeing daily store operations and ensuring a positive customer experience. I assisted customers with finding the items they came in for while also recommending additional products that met their needs.
- I frequently managed the store independently from open to close, ensuring all operations ran smoothly throughout the day. My responsibilities included handling inventory counts, completing price updates, maintaining store cleanliness across the sales floor and backroom, and ensuring merchandise was properly organized and stocked.
Firework stand
Truckload Fireworks
Odessa, TX
07.2019 - 07.2023
- Oversaw daily operations of fireworks sales, managing stock from 7 AM to 12 AM. Coordinated unloading of substantial U-Haul shipments, ensuring efficient product placement. Directed inventory assessments and facilitated repackaging of excess stock for warehouse returns.
Education
High school diploma - undefined
Coronado High School
Lubbock, TX05-2023
Skills
- Customer service
- Communication skills
- Computer operation
- Client interaction via phone calls
- Merchandising
- Retail Sales
- Computer skills
- Supervising experience
- Teamwork
Timeline
Mobile Department Lead
MarketSource
01.2025 - Current
Senior Guest Advisor
GameStop
10.2022 - 11.2024
Firework stand
Truckload Fireworks
07.2019 - 07.2023
High school diploma - undefined
Coronado High School