Ellen Canfield
Princeton,MN
Summary
With years of experience in the Customer Service Field, I take pride in my ability to handle fast paced environments while ensuring that quality of service and customer care are a priority. Results-driven professional prepared for leadership role. Demonstrates strong focus on team collaboration and achieving results. Skilled in strategic planning and effective communication. Known for reliability and adaptability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Mobile Department Lead
MarketSource
Greater Twin Cities Area MN
03.2022 - Current
- Optimized customer satisfaction by providing superior service and effectively addressing recurring inquiries regarding processes and procedures.
- Oversaw inventory management processes, ensuring accuracy and timely replenishment of stock levels.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks training programs fostering skill development and knowledge retention thru additional coaching and feedback .
- Boosted overall employee morale by fostering a positive work environment and promoting open communication leading to improved accountability and performance levels.
Field Representative
Neptune Retail Solutions
South Metro Corridor, MN
05.2021 - 08.2023
- Conducted product audits to ensure compliance with client standards and enhance retail execution completing paperwork in full, on time, and with high accuracy .
- Developed effective communication strategies with store management to address issues and foster partnerships.
- Optimized route planning and improving territory coverage to minimize travel time while maximizing client visits traveling up to 100 miles per day.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Guest Advocate
Target
Burnsville, MN
03.2019 - 05.2021
- Fostered positive guest interactions to enhance shopping experience and customer satisfaction.
- Assisted customers with product inquiries, ensuring thorough understanding of merchandise features.
- Managed checkout processes efficiently, reducing wait times and improving service flow.
- Collaborated with team members to maintain store organization and cleanliness standards.
Education
High School Diploma - undefined
Central High School
NYA, MN01-1998
Skills
Customer Service
CRM Proficient
Merchandising
Time Management
Mentoring
MS Suite
Social Media
Timeline
Mobile Department Lead
MarketSource
03.2022 - Current
Field Representative
Neptune Retail Solutions
05.2021 - 08.2023
Guest Advocate
Target
03.2019 - 05.2021
High School Diploma - undefined
Central High School