Diego Tapia
Egg Harbor,NJ
Summary
Dynamic food service professional with a proven track record at McDonald's, excelling in staff leadership and quality control. Achieved significant waste reduction through effective inventory management and enhanced customer satisfaction by implementing streamlined service processes. Skilled in training and developing teams to uphold high sanitation standards and deliver exceptional dining experiences.
Developed strong leadership and team management skills in fast-paced food service environment, ensuring efficient operations and high standards of customer service.
Demonstrated ability to train and motivate staff, manage inventory, and maintain compliance with health and safety regulations. Seeking to transition into new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Food Service Foreman
Burger King
West Point, NY
12.2025 - 03.2026
- Supervised daily operations to ensure efficient food preparation and service.
- Trained staff on food safety protocols and customer service standards.
- Managed inventory levels, reducing waste through effective stock control.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Implemented new kitchen procedures, enhancing food quality and service speed.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Conducted regular training sessions to maintain high performance standards among staff.
Shift Leader
Panera Bread
Sloatsburg, NY
07.2025 - 10.2025
- Supervised team members to ensure efficient operations during peak hours.
- Trained new employees on food safety protocols and customer service standards.
- Managed inventory levels and coordinated timely restocking of supplies.
- Implemented process improvements to enhance speed of service and customer satisfaction.
- Monitored staff performance, providing feedback to support professional development.
- Conducted shift meetings to communicate goals and promote teamwork among staff.
- Completed cash and credit card transactions accurately using POS software.
Shift Manager
McDonald’s
Harriman, NY
06.2025 - 08.2025
- Supervised team operations during busy shifts to ensure efficient service delivery.
- Trained and mentored new staff on food safety protocols and customer service standards.
- Managed inventory levels, placing orders to maintain stock and minimize waste.
- Implemented operational improvements that enhanced workflow efficiency and reduced wait times.
- Ensured compliance with health and safety regulations during daily operations.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Coordinated employee schedules to optimize labor costs while meeting service demands.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
McDonald's
Monroe, NY
03.2025 - 06.2025
- Analyzed sales data to identify trends and inform staffing decisions for peak periods.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Member
Chipotle
Highland Falls, NY
11.2024 - 03.2025
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Shift Manager
McDonald’s
Highland Falls, NY
02.2024 - 02.2025
- Supervised team operations during busy shifts to ensure efficient service delivery.
- Trained and mentored new staff on food safety protocols and customer service standards.
- Managed inventory levels, placing orders to maintain stock and minimize waste.
- Implemented operational improvements that enhanced workflow efficiency and reduced wait times.
- Ensured compliance with health and safety regulations during daily operations.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Coordinated employee schedules to optimize labor costs while meeting service demands.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Crew Member
Dunkin
Fort Montgomery, NY
07.2024 - 11.2024
- Assisted in training new crew members on operational procedures and company policies.
- Handled cash register transactions accurately, ensuring prompt service delivery.
- Resolved customer complaints effectively, contributing to positive dining experiences.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Trainer
McDonald’s
Highland Falls, NY
08.2023 - 02.2024
- Trained new team members on operational procedures and customer service standards.
- Assisted in developing training materials to enhance employee onboarding experience.
- Monitored crew performance to ensure compliance with quality and safety standards.
- Facilitated workshops to improve teamwork and communication among staff members.
Crew Member
McDonald’s
Highland Falls, NY
02.2023 - 08.2023
- Provided exceptional customer service in high-volume fast-food environment.
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Collaborated with team members to streamline food preparation processes.
Skills
- Food preparation
- Scheduling staff
- Sanitation procedures
- Food presentation
- Waste reduction
- Customer service
- Staff leadership
- Team development
- Quality control
- Staff supervision
- Health inspections
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Food Service Foreman
Burger King
12.2025 - 03.2026
Shift Leader
Panera Bread
07.2025 - 10.2025
Shift Manager
McDonald’s
06.2025 - 08.2025
Shift Manager
McDonald's
03.2025 - 06.2025
Crew Member
Chipotle
11.2024 - 03.2025
Crew Member
Dunkin
07.2024 - 11.2024
Shift Manager
McDonald’s
02.2024 - 02.2025
Crew Trainer
McDonald’s
08.2023 - 02.2024
Crew Member
McDonald’s
02.2023 - 08.2023