Summary
Overview
Work History
Education
Skills
Timeline
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Diego Terrazas

Tempe,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for working effectively and productively with diverse customers and individual needs.

Overview

6
6
years of professional experience

Work History

American Express Customer Care Professional

American Express
01.2023 - Current
  • Handled customer inquiries regarding insurance policy coverage details and payment status updates.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Assisted with the development of online learning modules for remote learners.

DHL Lead Qualification Specialist

DHL
03.2021 - 01.2023
  • Achieved established sales targets by generating new customer accounts.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made 100-130 calls per day.
  • Conducted outbound sales calls to potential customers, introducing them to products and services.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Monitored customer satisfaction levels by conducting surveys and gathering feedback from customers.

DHL Customer Care Support

DHL
02.2019 - 03.2021
  • Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.

DHL Customer Service Advisor

DHL
05.2018 - 02.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Westwood High School
01.2016

OK Property And Casualty Adjuster License
10-2023

Skills

  • Customer Service
  • Relationship Building
  • Problem Analysis
  • Leadership
  • Upselling
  • Client Account Management

Timeline

American Express Customer Care Professional

American Express
01.2023 - Current

DHL Lead Qualification Specialist

DHL
03.2021 - 01.2023

DHL Customer Care Support

DHL
02.2019 - 03.2021

DHL Customer Service Advisor

DHL
05.2018 - 02.2019

High School Diploma -

Westwood High School

OK Property And Casualty Adjuster License

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Diego Terrazas