Diego Toledo
Tulsa,OK
Summary
At American Heritage Bank, excelled in balancing cash drawers with precision, enhancing cash flow accuracy. Renowned for exceptional customer service and professionalism, adeptly managed high-volume transactions and fostered customer loyalty. Skilled in cash handling and Spanish, demonstrated a strong work ethic and stress tolerance, contributing to a positive and efficient work environment. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
1
1
year of professional experience
Work History
Teller
American Heritage Bank
05.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Second Language
Tulsa Community College
Tulsa, OKMaster of Science - Law
Universidad Latina
Morelos, Mexico07.2012
Skills
Exceptional customer service
Strong Work Ethic
Professionalism and Courtesy
Approachable
Cash handling and management
Stress Tolerance
Compliance, banking laws, and regulations
Customer Relationship Building
Confidentiality and Discretion
Spanish speaking
Customer Service
Timeline
Teller
American Heritage Bank
05.2023 - Current
Second Language
Tulsa Community College
Master of Science - Law
Universidad Latina
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