Diego Torres
Bethlehem,PA
Summary
Analytical technical writer with several years of group Insurance related experience. Proficient in producing high-quality and accurate documentation for a better user experience. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Technical Writer
Guardian Life Insurance
Bethlehem, PA
08.2021 - Current
- Reviewed and edited technical documents for accuracy, clarity, and grammar.
- Gathered information from SMEs to create technical documentation for internal employee use.
- Developed and maintained platform-specific documentation, comprising operations manuals, SOP documentation, and training material or collateral.
- Managed documentation projects from concept to completion, adhering to strict timelines and quality standards.
- Translated complex technical information into clear, concise, and accessible language for non-technical audiences.
- Revised, edited, and updated technical documents and manuals based on product updates and submissions.
Disability Claims Specialist
Guardian Life Insurance
Bethlehem, PA
05.2020 - 08.2021
- Provided assistance and guidance to claimants regarding the completion of paperwork and forms related to their claim.
- Investigated medical records and gathered evidence in support of approved or denied claims.
- Conducted interviews with claimants, employers, physicians, witnesses, and other third parties to obtain information relevant to a claimant's disability claim.
- Participated in team meetings to discuss case management issues and provide updates on pending disability claims.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Inside Sales Representative
ADP
Bethlehem, PA
06.2018 - 04.2020
- Conducted cold calls to generate new business leads.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
Education
Bachelor of Arts - English
Temple University
Philadelphia, PA06-2015
Skills
- Project Management
- Process Documentation
- Database Management
- Editing and proofreading
- Web Content Management
- Sharepoint
- Snagit
- Microsoft Office
Timeline
Technical Writer
Guardian Life Insurance
08.2021 - Current
Disability Claims Specialist
Guardian Life Insurance
05.2020 - 08.2021
Inside Sales Representative
ADP
06.2018 - 04.2020
Bachelor of Arts - English
Temple University
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