Silvia Umana
Los Angeles,CA
Summary
Customer-focused professional with expertise in problem-solving and team training. Proven ability to enhance customer satisfaction and drive sales through effective communication and leadership.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
T-Mobile
Los Angeles, CA
07.2022 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on sales techniques and product knowledge.
- Implemented inventory management processes to reduce stock discrepancies and improve accuracy.
- Analyzed sales data to identify trends, enhancing promotional strategies and product placement.
- Assisted in achieving store targets through effective merchandising and customer engagement initiatives.
Retail Sales Associate
T-Mobile
Los Angeles, CA
01.2019 - 07.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained up-to-date knowledge of T-Mobile products and promotions to boost sales.
- Trained new team members on sales techniques and operational procedures.
Front Desk Receptionist
Maternity Medical Center
Los Angeles, CA
05.2016 - 05.2018
- Managed patient check-in and check-out processes efficiently, ensuring smooth front desk operations.
- Coordinated appointment scheduling for multiple healthcare providers, optimizing patient flow and resource allocation.
- Assisted in maintaining electronic health records accuracy by inputting patient data promptly and securely.
- Collaborated with medical staff to address patient inquiries, enhancing overall patient satisfaction and experience.
Education
High School Diploma - Psychology
Santa Monica College
Santa Monica, CA06.2021
High School Diploma -
Manual Arts High School
Los Angeles, CA05.2016
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Hiring and training
- Telephone etiquette
- Appointment scheduling
- Administrative skills
- Office organization
- Oral and writing communication
- Administrative support
- Office administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
T-Mobile
07.2022 - Current
Retail Sales Associate
T-Mobile
01.2019 - 07.2022
Front Desk Receptionist
Maternity Medical Center
05.2016 - 05.2018
High School Diploma - Psychology
Santa Monica College
High School Diploma -
Manual Arts High School