Summary
Overview
Work History
Education
Timeline
Generic

Juan Diego Uribe

Palm Desert,CA

Summary

Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional aptitude for customer relations and relationship-building fosters strong connections that drive success. Proficient in independent decision-making and sound judgment to effectively pursue departmental goals. Seeking a new challenge to broaden professional experience while contributing significantly to the overall success of the organization.

Overview

11
11
years of professional experience

Work History

Operations Manager

Omni Hotels & Resorts
02.2025 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.

Director of Front Office

Riviera Resort & Spa
07.2023 - 01.2025
  • Manage day-to-day staffing needs, planned and assigned work.
  • Established performance and development goals for team members.
  • Provided mentoring, coaching and regular feedback to improve team member performance.
  • Ensure the team are properly trained on systems, security, service and quality standards.
  • Ensured guests are greeted upon arrival and made time to engage with guests.
  • Responded appropriately to guest complaints, solicited feedback and built relationships to drive continuous improvement in guest satisfaction.
  • Conducted routine inspections of the front office and public areas. Took immediate actions to correct any deficiencies.
  • Help prepare annual departmental operating budget and financial plans.
  • Monitored budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
  • Oversaw night audit function and preparation of daily financial reports.
  • Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Conducted thorough employee evaluations, identifying opportunities for professional growth and development.

Restaurant General Manager

Margaritaville
10.2022 - 07.2023
  • Lead and manage the daily operations of our restaurant, ensuring high standards of service and guest satisfaction
  • Create a welcoming and memorable dining experience for guests, going above and beyond to exceed their expectations
  • Develop and train a team of talented individuals, fostering a positive and collaborative work environment
  • Monitor and maintain food quality, presentation, and consistency to uphold our reputation for culinary excellence
  • Implement effective marketing and sales strategies to attract guests and increase revenue
  • Monitor financial performance, control costs, and optimize profitability
  • Ensure compliance with health, safety, and sanitation regulations
  • Stay updated with industry trends and make recommendations for menu enhancements and improvements
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.

Manager- Restaurants, Bars, & Events

Tommy Bahama Miramonte Resort & Spa
10.2021 - 10.2022
  • Onboarded 96 new employees with training and new hire documentation for Tommy Bahama Merger.
  • Cross-train existing employees to maximize team agility and performance.
  • Maximizes performance by monitoring daily activities and mentoring team members.
  • Approves regular payroll submissions for employees.
  • Develops and maintains relationships with customers and suppliers through rapport.
  • Strives to continually improve guest and team member satisfaction and determine training needs to accomplish goals, then implements plans of action.
  • Sources vendors, negotiates contracts and manages efficient deliveries of products for readiness of Tommy Bahama Merger.
  • Created Standardized Operating Procedures in accordance with company polices and practice.
  • Utilizes Product Mix/Revenue detail reports to gage customer feedback.
  • Reviews/ responds to guest's surveys and social media feedback daily.

Assistant Food & Beverage Manager

JW Marriott
02.2020 - 10.2021
  • Ordered all F&B supplies, cleaning supplies and uniforms.
  • Managed daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supported and supervised an effective monthly self inspection program.
  • Operated all department equipment as necessary and reports malfunction, also working with third party vendors when maintenance was needed.
  • Supervised staffing levels to ensure that guest service, operational needs, and financial objectives were met.
  • Encouraged and builds mutual trust, respect, and cooperation among team members.
  • Coordinated cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements in partnership with housekeeping department, and overnight cleaning crew.
  • Demonstrated knowledge of the brand specific service culture, while working in partnership with a licensing agreement and implementing those cultures and practices.
  • Property level B.L.T. champion leading all of F&B/ Events teams to raise GSS metric.

Front Desk Supervisor

Residence Inn/Courtyard Marriott
08.2018 - 02.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.

Store Manager

Starbucks Coffee Company
03.2014 - 02.2020
  • Executed store operations during scheduled shifts.
  • Organized opening and closing duties as assigned.
  • Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Counted and recorded daily inventory counts of all products as requested by company.
  • Followed up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Followed health,safety and sanitation guidelines for all products.
  • Trained and mentored new employees to maximize team performance.

Education

Bachelor of Science - Hospitality Management

College of The Desert
Palm Desert, CA
05.2015

Timeline

Operations Manager

Omni Hotels & Resorts
02.2025 - Current

Director of Front Office

Riviera Resort & Spa
07.2023 - 01.2025

Restaurant General Manager

Margaritaville
10.2022 - 07.2023

Manager- Restaurants, Bars, & Events

Tommy Bahama Miramonte Resort & Spa
10.2021 - 10.2022

Assistant Food & Beverage Manager

JW Marriott
02.2020 - 10.2021

Front Desk Supervisor

Residence Inn/Courtyard Marriott
08.2018 - 02.2020

Store Manager

Starbucks Coffee Company
03.2014 - 02.2020

Bachelor of Science - Hospitality Management

College of The Desert

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Juan Diego Uribe