MICHAEL ISOLDA
Staten Island,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
CEVA Logistics Inc.
07.2021 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to deliver goods and services promptly and accurately.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
Operations Supervisor
CEVA Logistics Inc.
08.2020 - 07.2021
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Operations Lead
CEVA Logistics Inc.
11.2019 - 08.2020
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
- Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Coordinated with vendors to verify the timely delivery of materials and supplies, avoiding delays.
Forklift Operator
CEVA Logistics Inc.
12.2018 - 11.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Communicated with floor managers to determine merchandise placement.
- Used strapping and bracing techniques and proper balancing to prevent load shifting.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into trucks when ready for shipment.
- Received products using frequency scanners, unloaded shipments from trucks, and fulfilled and organized orders to streamline customer delivery processes.
Retail Associate
The Home Depot Inc
02.2016 - 12.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Implemented loss prevention strategies and programs to minimize shrinkage.
Plumber's Helper
S&N Sewer And Drain Cleaning
09.2015 - Current
- Used couplings, clamps, and screws to assemble pipe sections, tubing, and fittings.
- Analyzed operation details to estimate the time needed to complete assigned tasks.
- Assisted licensed plumbers in the installation and repair of plumbing systems.
- Drilled and cut holes in walls and floors to accommodate the passage of pipes.
- Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service.
Education
High School Diploma -
TOTTENVILLE HIGH SCHOOL
Staten Island, NYSkills
- Inventory Control Processes
- Supply Chain Distribution
- Continuous Improvement Strategies
- OSHA Standards
- Performance Tracking
- Lean Methodology
- Daily Operations Management
- Staff Management
- 3PL (Third Party Logistics)
- Six Sigma Methodologies
- Microsoft Tools
- Logistics Planning
Timeline
Operations Manager
CEVA Logistics Inc.
07.2021 - 09.2022
Operations Supervisor
CEVA Logistics Inc.
08.2020 - 07.2021
Operations Lead
CEVA Logistics Inc.
11.2019 - 08.2020
Forklift Operator
CEVA Logistics Inc.
12.2018 - 11.2019
Retail Associate
The Home Depot Inc
02.2016 - 12.2019
Plumber's Helper
S&N Sewer And Drain Cleaning
09.2015 - Current
High School Diploma -
TOTTENVILLE HIGH SCHOOL
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