Diego Velasquez
Jacksonville
Summary
Highly motivated, bilingual (English/Spanish) Mechanical Engineering student with a 3.5 GPA and a proven track record of managing operations and complex problem-solving in fast-paced environments. Combines strong technical and analytical aptitude with extensive professional experience leading front-office operations, resolving high-pressure escalations, and optimizing workflows at major corporate properties. Exceptional communicator adept at cross-functional collaboration, data tracking via Microsoft Excel, and quickly mastering technical software systems. Eager to leverage this strong foundation in logical troubleshooting, team leadership, and process optimization to contribute effectively as a Mechanical Engineering Intern.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton Miami Downtown
Miami
01.2025 - Current
- Directed daily front office operations and led a high-performance team, fostering excellence through hands-on coaching, mentorship, and proactive feedback.
- Spearheaded comprehensive training initiatives for staff, ensuring full proficiency in property management systems and consistent delivery of brand service standards.
- Resolved complex guest escalations with sound judgment and independent problem-solving, leveraging feedback to drive continuous operational and service improvements.
Front Desk Agent
Home 2 Suites By Hilton
Doral
09.2024 - 01.2025
- Facilitated seamless guest arrival and departure experiences while maintaining meticulous accuracy in reservation management and financial record-keeping.
- Resolved guest inquiries and concerns with professional urgency, utilizing effective cross-departmental coordination to ensure consistently high satisfaction levels.
- Upheld rigorous hotel security and privacy standards while serving as the primary point of contact for all complex telephone and in-person communications.
Brand Representative Associate
Hollister.Co
Doral
03.2023 - 09.2024
- Exceeded individual sales targets and maximized satisfaction by delivering personalized shopping experiences, leveraging deep product knowledge, and actively engaging customers.
- Optimized store aesthetic and operational flow by executing precise visual merchandising standards and maintaining an organized, high-traffic sales floor.
- Ensured seamless store operations by overseeing inventory replenishment and providing efficient, error-free transaction processing at the point of sale.
Education
Bachelor of Science - Mechanical Engineering
University of North Florida
Jacksonville, FL05-2028
Associate's in Arts - Mechanical Engineer
Miami Dade College
Doral, FL05-2026
Skills
- Bilingual Proficiency: Fluent in English and Spanish; effectively communicates with diverse teams, stakeholders, and international clients
- Operations & Leadership: Experienced in managing daily workflows, training staff, and coordinating cross-functional teams in fast-paced environments
- Market & Client Relations: Skillful at analyzing consumer/industry trends and translating feedback into operational improvements
- Technical & Data Skills: Proficient in Microsoft Office (Excel for data tracking, Word for reports); quick to master complex technical systems
- Analytical Problem Solving: Proven ability to analyze high-pressure situations, exercise sound judgment, and resolve complex issues efficiently
Timeline
Front Desk Agent
Hilton Miami Downtown
01.2025 - Current
Front Desk Agent
Home 2 Suites By Hilton
09.2024 - 01.2025
Brand Representative Associate
Hollister.Co
03.2023 - 09.2024
Bachelor of Science - Mechanical Engineering
University of North Florida
Associate's in Arts - Mechanical Engineer
Miami Dade College