Diego Alejandro Cuadros Vergel
Kissimmee,FL
Summary
A dynamic leader with proven expertise in customer relationship management and inventory control, honed at McDonald's Corp. Excelled in enhancing customer app engagement and streamlining operations, achieving significant efficiency improvements. Skilled in team leadership and bilingual communication, adept at fostering high-performance teams. Demonstrates a keen ability to mentor and drive customer satisfaction through innovative solutions.
Taking an Associate in Arts Degree for Business with knowledge of accounting, finance, business economics, management, and marketing. Certified in Entrepreneurship and Small Business (ESB). Beginner in the futures trading market with ThinkorSwim.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager Restaurant Team Lead 2
McDonald's Corp.
Kissimmee, FL
04.2023 - Current
- Educate and assist customers in using McDonald's mobile app. Help customers engage with the mobile app to make their future visits more efficient, and create plans to increase the customers' interaction with the mobile app.
- Help the store's general manager and assistant general manager by conducting interviews of new work applicants.
- Order coin orders from the company's bank, depending on the business's needs. Send direct deposits of cash generated during the day to the company's bank.
- Count the food inventory, and create plans to control the food losses.
- Conducted testing of software and systems to ensure quality and reliability.
- Solve digital customer complaints to ensure customer satisfaction solving their problem, and Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Monitored and ensured adherence to defined security and operations guidelines, policies, and customer service procedures.
Assistant Manager
Eat in Chips
Kissimmee, FL
09.2021 - 10.2022
- Count the food inventory of the store, and create plans to decrease food cost losses.
- Train new employees in production, customer service, cleanliness, and preparation positions.
- Ensure that food and service quality are provided to the customer throughout the day.
Education
Associate of Arts - Business
Valencia College
Orlando, FL12-2025
Skills
- Customer relationship management (CRM)
- Team leadership
- Inventory management
- Task delegation
- Customer service
- Negotiation
- Networking strategies
- Coaching and mentoring
- Bilingual in English and Spanish
- Microsoft Excel, PowerPoint, and Word experience
- Interview conducting
Certification
- Entrepreneurship and Small Business (ESB) certification.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Manager Restaurant Team Lead 2
McDonald's Corp.
04.2023 - Current
Assistant Manager
Eat in Chips
09.2021 - 10.2022
Associate of Arts - Business
Valencia College
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