Diego Armando Delgado
Miami
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Sales Associate
SAKS FIFTH AVENUE
01.2022 - Current
- Proactively interact with costumers to recommend products that best suit their interests and needs
- Work collaboratively with a team of 15 other sales associates to devise strategic sales solutions to achieve and exceed the department’s monthly, quartely, and yearly sales goals
- Achieved 25% increase in sales revenue over the course of 1 year
- Respond to costumers requests and support sales staff
- Team leaders management, weekly and monthly sales reports analyze, deal process and ensure deal completion prior to deadlines established at time of sale.
Account Representative
GIANLUI SERVICES INC.
09.2019 - 12.2021
- Actively approach targeted business clients (telephone, email and meetings)
- Responsible for search new clients leads
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- In charge of building a team of salespeople to help drive revenue
- Leads relationship and negotiation with walmart, costco, wholefoods and safeway, seeking to achieve commercial objectives including profitability for the company
- Responsible for invoice and expense report management
- Identified and implemented process improvements to maximize efficiency.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
B2B Account Manager
Telefónica del Peru
12.2016 - 08.2019
- Responsible for mobile clients in the B2B segment
- Utilized CRM tools effectively to track account activity, ensure data accuracy, and maximize efficiency in managing client relationships.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
- Weekly and monthly reports on clients with a high risk of transferring their allegiance and management of performance indicators (KPIs)
- Aligned closely with marketing teams to develop customized collateral that resonates with target audiences, driving lead generation efforts forward successfully.
- Exceed monthly goal by 80% on closed negotiations.
Education
E-COMMERCE CERTIFICATE
Universidad Peruana De Ciencias Aplicadas (UPC)
11.2020
PRODUCT MANAGEMENT CERTIFICATE
Universidad Peruana De Ciencias Aplicadas (UPC)
09.2019
Bachelor of Arts - Communications
Universidad Peruana De Ciencias Aplicadas (UPC)
12.2018
Associate of Baccalaureate Studies -
Universidad Europea De Madrid (Madrid, Spain)
12.2016
High School Diploma -
San Ignacio De Recalde School (Lima, Peru)
12.2010
Skills
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- CRM software proficiency
- Client Account Management
- Sales Development
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Associate
SAKS FIFTH AVENUE
01.2022 - Current
Account Representative
GIANLUI SERVICES INC.
09.2019 - 12.2021
B2B Account Manager
Telefónica del Peru
12.2016 - 08.2019
E-COMMERCE CERTIFICATE
Universidad Peruana De Ciencias Aplicadas (UPC)
PRODUCT MANAGEMENT CERTIFICATE
Universidad Peruana De Ciencias Aplicadas (UPC)
Bachelor of Arts - Communications
Universidad Peruana De Ciencias Aplicadas (UPC)
Associate of Baccalaureate Studies -
Universidad Europea De Madrid (Madrid, Spain)
High School Diploma -
San Ignacio De Recalde School (Lima, Peru)
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