Diego David Rosero
Elizabeth,NJ
Summary
Hospitality and tourism professional with strong experience in customer service, food & beverage operations, and event coordination. Proven background in bar supervision, inventory control, and team support within high-end hospitality environments in the U.S. and Ecuador. Bilingual in Spanish and English, detail-oriented, and customer-focused.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Talbot Country Club
07.2024 - 01.2026
- Supervised daily bar operations ensuring high-quality customer service.
- Managed beverage inventory, stock control, and supply organization.
- Oversaw logistics and operations of the Snack Shack at Hole 11.
- Coordinated staff workflow during peak service hours
Ensured cleanliness, organization, and compliance with service standards - Closed out cash register and prepared cashier report at close of business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender & Events Staff
Hyatt Regency Chesapeake Bay
05.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Provided bartending services for large-scale events including weddings, conferences, and banquets.
- Prepared cocktails, garnishes, and beverage presentations following brand standards.
- Assisted with banquet setup and food & beverage operations.
- Supported training of new staff members.
Bartender & Cocktail Trainer
Coctiki Gold
04.2019 - 04.2023
- Organized and executed corporate and social events for up to 400 guests.
- Prepared and served over 130 cocktail varieties.
- Trained new bartenders in garnish techniques and cocktail creativity.
- Maintained service protocols and high customer satisfaction
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Hospitality & Tourism Intern
Hostería Hacienda Chorlaví / Municipality of Ibarra
07.2021 - 10.2021
- Supported hotel reception, guest services, and concierge operations.
- Provided tourist information to international visitors.
Assisted in tourism fairs, events, and promotional activities. - Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Marketing & Tourism Intern
Yura Tours
04.2021 - 05.2021
- Managed airline reservations using SABRE and IATA systems.
- Supported customer service and tourism package promotions.
- Assisted with social media content and advertising.
Education
Bachelor's Degree in Tourism Engineering - Tourism And Hospitality
01-2022
- Awarded Creation of the best cocktail in the internal foreign cocktail contest Coctiki Gold
- Honoree of Top 10 GPAs of the English course awarded by the U.S. Embassy "College Horizons"
Skills
Customer service excellence
Hospitality operations management
Bar operations oversight
Stock management
Event execution skills
Team leadership strategy
bilingual communication expertise
Certification
- AMADEUS course: Selling Connect Basic flight reservation, and everything related to the AMADEUS system.
- Apple club cocktail group : A professional flyer barman club with all the skills about service in a bar and garnish.
- Protocol and Etiquette UTN: Service in events, everything about modals in restaurants and important events.
- ESHOTEG Tourist Destinations: Destinations around the country and service in the best hotels in Ecuador.
- College Horizon Access: English instruction under the college horizons micro-scholarship program.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bar Supervisor - Talbot Country Club
07.2024 - 01.2026
Bartender & Events Staff - Hyatt Regency Chesapeake Bay
05.2023 - 05.2024
Hospitality & Tourism Intern - Hostería Hacienda Chorlaví / Municipality of Ibarra
07.2021 - 10.2021
Marketing & Tourism Intern - Yura Tours
04.2021 - 05.2021
Bartender & Cocktail Trainer - Coctiki Gold
04.2019 - 04.2023
Technical University of The North - Bachelor's Degree in Tourism Engineering, Tourism And Hospitality