Summary
Overview
Work History
Education
Skills
Timeline
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Diem Reynoso

Las Vegas

Summary

Dynamic bartender with extensive experience at PT's Pub, recognized for enhancing customer satisfaction through exceptional service and high-quality cocktails. Strong multitasking abilities and responsible alcohol service ensure a safe and enjoyable environment. Proven track record in developing loyal clientele and training staff to maintain operational excellence.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

29
29
years of professional experience

Work History

Bartender

PT's Pub
05.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Eastside Cannery Casino Hotel
06.2014 - 06.2020
  • Completed requisitions to maintain required stock par levels.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Bartender

Stations Casinos/ Wildfire Properties
11.2010 - 01.2015
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Cocktail Server

The Orleans Hotel & Casino
08.2001 - 10.2010
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Manager

Nine West Shoes
03.1996 - 04.2001
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Union Bartenders Certificate of Mixology - Mixology

Unite Here Bartenders Local 165
Las Vegas, NV
06-2017

High School Diploma -

Tustin High School
Tustin, CA
06-1988

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Responsible alcohol service
  • Complex Problem-solving
  • Hospitality service expertise

Timeline

Bartender

PT's Pub
05.2020 - Current

Bartender

Eastside Cannery Casino Hotel
06.2014 - 06.2020

Bartender

Stations Casinos/ Wildfire Properties
11.2010 - 01.2015

Cocktail Server

The Orleans Hotel & Casino
08.2001 - 10.2010

Manager

Nine West Shoes
03.1996 - 04.2001

Union Bartenders Certificate of Mixology - Mixology

Unite Here Bartenders Local 165

High School Diploma -

Tustin High School

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Diem Reynoso