Diena Sullivan

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.

Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels.

• Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
• Sterilized equipment for patient treatments.
• Developed customized facial treatments for individual clients to address specific skin care needs.
• Increased sales by 10%

• Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
• Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
• Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
• Streamlined appointment process by effectively managing client wait times during peak hours.