Diena L. Chai
Umass Memorial Milford Regional
Coventry,RI
17
years of professional experience
Experienced Sendout Technician, Phlebotomist, and Service Professional with a strong background in healthcare support, order processing, and guest service. Skilled in multitasking, written and verbal communication, and working under pressure. Quick to learn new tasks and maintain safe, accurate workflow.
Work History
Sendout Technician
6 Years 1 Month- Communicated promptly with nurses, providers, and support teams to prioritize urgent technical needs.
- Followed hospital protocols for handling, storing, and transporting equipment and materials.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Server/Bartender
5 Years 5 Months- Delivered attentive table service while managing drink orders and menu recommendations.
- Prepared cocktails, beer, and wine service with consistent accuracy and speed.
- Resolved guest concerns promptly to maintain smooth dining experience.
- Coordinated with kitchen and bar staff to ensure timely order flow.
- Processed payments accurately using point-of-sale system and balanced tabs.
Phlebotomist
5 Years 7 Months- Performed venipuncture and capillary collections with consistent patient identification and specimen integrity.
- Processed, labeled, and prepared specimens for testing using laboratory protocols and handling standards.
- Verified test requisitions, patient information, and collection requirements to reduce specimen errors.
- Maintained infection control practices, equipment cleanliness, and safe sharps disposal procedures.
Sales/Order Processing Specialist
5 Years 9 Months- Processed precious metals orders via phone, fax, and email, ensuring timely and accurate fulfillment.
- Daily precious metals billing and metal market
- Adhere to company policy and abide by OSHA
Education
GED
No Degree
Skills
Attention to detail
Multitasking and organization
Stress management
Task prioritization
Written/Verbal communication
Timeline
Sendout Technician
Umass Memorial Milford Regional
09.2020 - CurrentRead More
Server/Bartender
Spirito's Restaurant
06.2015 - 11.2020Read More
Phlebotomist
Eastside Clinical Lab
02.2015 - 09.2020Read More
Sales/Order Processing Specialist
Technic Inc.
09.2009 - 06.2015Read More
CCAP Learn To Earn
GED
Read More
CCRI
No Degree
Read More