DIENEBA ADAMA SACKO
Cincinnati,OH
Overview
14
14
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Frontier Airlines
Hebron, KY
03.2023 - Current
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Scheduled ground transportation for arriving passengers when necessary.
- Operated various computer programs related to customer service operations.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Responded quickly to emergency situations by following appropriate protocols.
- Took reservations from patrons by phone or online.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Assisted with baggage check-in and tagging for customers.
- Processed payment transactions utilizing point of sale systems.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Verified identification documents such as passports or driver's licenses.
DSP
TAKODA TRAIL
Cincinnati, OH
01.2023 - 08.2024
- Assisted clients with maintaining good personal hygiene.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Operated a variety of machinery and tools safely and efficiently.
- Drove clients to doctors' appointments and social outings.
- Helped clients get in and out of beds and wheelchairs.
Team Leader
Tyson Foods
Cincinnati, OH
11.2021 - 05.2023
- Reviewed completed work to verify consistency, quality, and conformance.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained positive working relationship with fellow staff and management.
Customer Service Cashier
Macy's
Frederick, MD
01.2019 - 12.2021
- Welcomed customers, offering assistance to help find store items.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained work area and kept cash drawer organized.
- Maintained accurate records of transactions using the point-of-sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers and responded to informational requests.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Addressed customer questions and concerns regarding products and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Counted and balanced cashier drawers.
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness and presentation of stock room and production floor.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Operated cash registers to process payments for goods and services.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Aramark
Frederick, MD
06.2020 - 03.2021
- Greeted customers promptly and responded to questions.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service Cashier
Belk Department Store
Frederick, MD
02.2019 - 01.2020
- Welcomed customers, offering assistance to help find store items.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Counted and balanced cashier drawers.
- Informed customers of in-store promotions or pricing specials.
- Balanced cash drawers at the end of each shift.
Assistant Manager
SOMAGEP
Mali, BKO
05.2011 - 10.2016
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Recruited and trained new employees to meet job requirements.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Communicated regularly with customers to gain insights into their needs.
- Created and managed budgets for travel, training, and team-building activities.
Education
Business Administration and Management
IUG
BKOSkills
- Customer service
- Cash handling
- Ticket processing
- Reservation management
- Passenger assistance
- Documentation verification
- Problem solving
- Client communication
- Conflict resolution
- Emergency response
- Quality assurance
- Time management
- Airline policies
- Fluent in multiple languages
- Ticketing system
- Goal setting
- Negotiation skills
- Microsoft office
- Safety protocols and procedures
Certification
DRINVER'S LICENSE
Languages
French
Full Professional
References
References available upon request.
Timeline
Airport Customer Service Agent
Frontier Airlines
03.2023 - Current
DSP
TAKODA TRAIL
01.2023 - 08.2024
Team Leader
Tyson Foods
11.2021 - 05.2023
Cashier
Aramark
06.2020 - 03.2021
Customer Service Cashier
Belk Department Store
02.2019 - 01.2020
Customer Service Cashier
Macy's
01.2019 - 12.2021
Assistant Manager
SOMAGEP
05.2011 - 10.2016
Business Administration and Management
IUG