Dierra Martin
Hinesville,GA
Summary
Proactive Information Specialist adept at managing complex data and enhancing organizational communication. Demonstrates strong analytical skills and a meticulous approach to project management. Known for reliability, adaptability, and a commitment to optimizing processes. Eager to leverage problem-solving abilities to drive team and organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
Fort Stewart, GA
01.2019 - 09.2025
- Streamlined operational efficiency by implementing IT solutions across various military units.
- Ensured reliable information flow during missions through configuration and maintenance of communication systems.
- Created training materials for personnel on software applications and cybersecurity protocols.
- Minimized downtime by leading troubleshooting efforts for hardware and software issues.
- Enhanced service delivery by collaborating with cross-functional teams on IT process improvements.
- Provided mentorship to junior technicians in technical support and equipment maintenance practices.
- Safeguarded sensitive information through comprehensive risk assessments and security measures.
- Implemented network security protocols to safeguard sensitive data and enhance system integrity.
- Led troubleshooting efforts for hardware and software issues, ensuring minimal downtime across units.
- Analyzed system performance metrics, identifying areas for improvement and implementing solutions effectively.
- Provided technical support during exercises, ensuring seamless integration of IT systems in operational scenarios.
- Oversaw compliance with cybersecurity regulations, maintaining standards across all information technology practices.
- Set up network profiles, security permissions and file sharing systems.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Education
Master of Science - Information Technology
Georgia Southern University
Statesboro, GA05.2026
Skills
- IT troubleshooting and support
- Information security and compliance
- Problem-solving and root-cause analysis
- Device configuration and hardware installation
- Advanced computer proficiency
- Software updates and document management
- Cybersecurity and safety protocols
- Project management and operations oversight
- Task prioritization and annual plan review
- Interpersonal communication skills
Certification
CompTIA Security+ (Valid through Sep 2026)
• Microsoft 365 Fundamentals
• SharePoint Online Basics
• Microsoft Teams Essentials
• Introduction to Azure Core Services
Timeline
Information Technology Specialist
US Army
01.2019 - 09.2025
Master of Science - Information Technology
Georgia Southern University