Dietmar Cadena

Attractions Core Working Lead, February 2024- Present

• Directed and guided team of 15 Working Leads in daily operations.
• Developed Cast Members to help them reach their goals and improve performance.
• Created and fostered a recognition-based environment, leading an increase in Guest interactions.
• Designed and executed projects focused on enhancing cast morale.
• Resolved Guest concerns in a timely manner while maintaining professionalism at all times.
• Analyzed operational trends and recommended solutions for improving efficiency levels.

Guest Show Operations Core Working Lead, July 2022 - Feb 2024

• Supported reservation process for Guests and Special Events, maintaining attention to detail.
• Reviewed guest satisfaction surveys and implemented necessary changes to provide higher level of service.
• Delivered exceptional service to every Guest through active engagement, effective listening and well-developed interpersonal skills.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Achieved $85,000 in annual cost savings through operational and labor enhancements.
• Developed professional connections across multiple departments.
• Provided support and training to cast members in ensuring high-quality interactions with the partnership of our Accessibility team.