Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Darlene Guzman

Downey,CA

Overview

5
5
years of professional experience

Work History

Working Lead

Disney Parks
04.2022 - Current
  • Speak to customers in native language to increase loyalty and establish relationships.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Created hourly earning reports.
  • Managed labor by reflecting business needs
  • Oversaw money replenishment
  • Provided support for cast member needs. At both personal and operational levels.
  • Provided coaching and mentoring to Cast members.
  • Created activities to foster inclusion in the workplace.
  • Managed over 40 Cast Member calls per day.
  • Provided customer service to over 200 guests a day.

Cashier/Customer Service

Target
09.2018 - 12.2018
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

Master of Science - Industrial And Organizational Psychology

Bellevue University
Bellevue, NE
04.2022

Bachelor's - Psychology

California State University-Monterey Bay, School
Monterey, CA
12.2018

Skills

  • Critical Thinking/ Creative thinking
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Decision Making
  • Detail-Oriented
  • Retail Knowledge

Accomplishments

    Delta Omega Rho Multicultural Sorority

    Membership: (December 2016 to Present)

  • Positions held: New Member Educator ( 2017-2018)


    • Warren High School Band and Colorguard

    Positions held: Alto, Tenor, and Baritone Saxophone Section Leader (2012-2014)


Languages

Spanish
Native or Bilingual

Timeline

Working Lead

Disney Parks
04.2022 - Current

Cashier/Customer Service

Target
09.2018 - 12.2018

Master of Science - Industrial And Organizational Psychology

Bellevue University

Bachelor's - Psychology

California State University-Monterey Bay, School

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Darlene Guzman