Darlene Guzman
Downey,CA
Overview
5
5
years of professional experience
Work History
Working Lead
Disney Parks
04.2022 - Current
- Speak to customers in native language to increase loyalty and establish relationships.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Created hourly earning reports.
- Managed labor by reflecting business needs
- Oversaw money replenishment
- Provided support for cast member needs. At both personal and operational levels.
- Provided coaching and mentoring to Cast members.
- Created activities to foster inclusion in the workplace.
- Managed over 40 Cast Member calls per day.
- Provided customer service to over 200 guests a day.
Cashier/Customer Service
Target
09.2018 - 12.2018
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Master of Science - Industrial And Organizational Psychology
Bellevue University
Bellevue, NE04.2022
Bachelor's - Psychology
California State University-Monterey Bay, School
Monterey, CA12.2018
Skills
- Critical Thinking/ Creative thinking
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Decision Making
- Detail-Oriented
- Retail Knowledge
Accomplishments
- Positions held: New Member Educator ( 2017-2018)
Delta Omega Rho Multicultural Sorority
Membership: (December 2016 to Present)
Warren High School Band and Colorguard
Positions held: Alto, Tenor, and Baritone Saxophone Section Leader (2012-2014)
Languages
Spanish
Native or Bilingual
Timeline
Working Lead
Disney Parks
04.2022 - Current
Cashier/Customer Service
Target
09.2018 - 12.2018
Master of Science - Industrial And Organizational Psychology
Bellevue University
Bachelor's - Psychology
California State University-Monterey Bay, School