Stefanie Wright

• Communicate and interact with Leadership team, Cast Members, and guests focusing on commitment to excellence and problem-solving that results in positive guest feedback.
• Partner with Cast Scheduling and Manager on Duty to verify staffing meets needs of operation and no meal break penalties occur.
• Participate in daily team meetings to develop and improve the operation and relay updates with the Cast Members.
• Hold cast members accountable for excellent guest service and provide feedback to Cast Members on a daily basis.
• Resolve guest concerns and complaints with problem-solving skills and clear communication.

*Developed an incentive program to exceed sales goals for 2024 and 2025 special events, helping retail team reach record breaking $1million in daily revenue sales.

*Collaborated and strategized with Leadership team and Cast Members to open a new retail location that surpassed sales goals during the launch.

• Created a positive and inclusive environment for staff and members with a focus on welcoming each member individually.
• Assisted and supported management with miscellaneous administrative tasks and projects.
• Worked efficiently in a high-paced environment ensuring sales goals were met.
• Provided exceptional customer service to new and existing members.
• Conducted regular cleanliness inspections and maintained sanitation standards based on health regulations.
• Participated in weekly team meetings to discuss operational improvements and provide input on team-building activities.
• Demonstrated strong teamwork and communication skills by coordinating with team members and employing Google Forms for efficient feedback collection.