DIEUJUSTE" MANNY" EMMANUEL
BELMONT,MASSACHUSETTS
Summary
Accomplished relationship banker with exceptional client management and problem-solving skills Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Cambridge Savings Bank
06.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Performed thorough analyses on credit applications, minimizing loan default risks while adhering to regulatory compliance standards.
- Analyzed customers' financial information to deliver personalized account guidance.
- Contributed to the successful launch of new products by collaborating closely with marketing teams on promotional campaigns and materials.
Sale Representative
City Furniture
12.2022 - 05.2024
- Highly motivated Sales Associate with extensive customer service and sales experience
- Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market
- Diligent about keeping merchandise presentable to maximize business revenue
- Effectively demonstrate products, overcome objections and close sales
- Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Personal Banker
PNC Bank
03.2019 - 12.2021
- Provides customer service, explaining bank services, assisting with new accounts, loans, bonds, and securities
- Contribute to the attainment of bank office sales goals and related objectives by promoting the banks products and services and by generating leads and referrals
- Develop business relationships with potential customers through sales calls, networking, and other outside activities
- Collects customer information for new loans and begins review process
- Sells financial products and services to potential and current customers.
Personal Banker
Wells Fargo
06.2013 - 03.2019
- Handled Cash Transactions; created a consistent referral business by building strong rapport with both potential and existing client
- Recommend Checking and savings accounts, loans, and credit card based on analysis of clients needs, resources, and through understanding of the financial market and products
- Assisted walk in customers with financial transaction and educated customers on benefits of new credit card and account program
- Generate reports daily with customers transactions and totals
- Recognized as # 1 Regional Banker and designated top 10% in performance enterprise-wide
- Boosted core deposit amounts by 50%
- Produce 30% of head quarters’ loan volume.
VIP Representative
Isle Casino
11.2011 - 08.2017
- Greeted customers and provided exceptional level of service
- Handled issues with club benefits, complimentary vouchers, and reservations regarding casino play
- Maintained and updated all logs with current information
- Resolved problems when confronted with guest’s issues and complaints
- Filed disputes or incidents in accordance with company policies and procedures
- Enrolled new member into the Preferred Players Club
- Processed updates for current logs with accurate up to date information.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Georgia 12.2011
No Degree - Business Administration
Barry University
Miami, FL04.2015
Skills
- Ability to read, write and speak effectively Creole, and Spanish
- Decision making, critical thinking
- Self-motivated, initiative, high level of energy
- Strong verbal and personal communication skills
- Accuracy and Attention to details
- Problem analysis, use of judgments and ability to solve problems efficiently
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Computer Proficiency in MS Office
- Relationship building and management
Qualification Profile
Client focused and top performing Relationship banker looking to manage with an extensive experience in servicing the financial needs of high net-worth client base. Recognized for consistently exceeding client expectations and organizational goals while upholding company values with most integrity. High profile negotiator with ability to achieve positive outcomes that benefit the company and contribute to ongoing client relationships. Keen presentation and communication skills that continues to excels in a challenging and competitive environment. Meet and exceed goals and quotas. Who Successful record of achieving goals in high responsible positions.Quickly incorporate and implement new procedures. A proven solid work ethic in delivering high quality service to customer’s satisfaction needs.
Timeline
Relationship Banker
Cambridge Savings Bank
06.2024 - Current
Sale Representative
City Furniture
12.2022 - 05.2024
Personal Banker
PNC Bank
03.2019 - 12.2021
Personal Banker
Wells Fargo
06.2013 - 03.2019
VIP Representative
Isle Casino
11.2011 - 08.2017
High School Diploma -
Cornerstone Christian Correspondence School
No Degree - Business Administration
Barry University
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