Eliana Jimenez
Kissimmee,FL
Summary
Eighteen years of combined customer service and sales management experience in professional environments with a strong ability to coach and develop team members to achieve the highest levels of success. Proven ability to lead and motivate team members to maximize their potential and exceed their goals.
Overview
18
18
years of professional experience
Work History
Relationship Banker
Bank Of America
Kissimmee, FL
03.2018 - Current
- Strong work ethic while maintaining focus on results, acting in the best interest of the client.
- Strong critical thinking and problem-solving skills to meet clients’ needs.
- Experience in the financial industry and knowledge of financial products and solutions.
- Work effectively partnering with experts in small business, lending and investments.
- Financial Center Operations backup leadership.
- Effectively work building client's portfolios, while nurturing strong relationships.
- Cash handling experience.
Client Service Representative
Bank Of America
Kissimmee, FL
11.2004 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL06.2011
Skills
- Outstanding communication skills: Ability to read, write, and speak fluently in English, Spanish
- Critical thinking and complex problem solving skills
- Customer Service and Team oriented
- Ability to multitask and work in a demanding, fast paced environment
- Ability to adapt to change and face new and unexpected conditions in the work environment
- Extensive computer knowledge including proficient management of all Microsoft Office components
- Reliable and Organized, able to set priorities, delegate, and motivate team members to become top performers
- Mentor for new associates to the financial centers, preparing them to be productive members of our team
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank Of America
03.2018 - Current
Client Service Representative
Bank Of America
11.2004 - 03.2018
Bachelor of Science - Psychology
University of Central Florida
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