Dieunite Pierre
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customer. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed
and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in analytical thinking and complaint resolution, I effectively managed catastrophic loss events while enhancing operational efficiency. My advanced communication abilities and leadership experience foster a culture of excellence and drive team success.
Overview
13
13
years of professional experience
Work History
Claims Adjuster
RENFROE
11.2023 - Current
- Collaborated with team members to gather necessary documentation for claim processing.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Retail Sales Associate
Nike Factory Outlet
05.2018 - 08.2023
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates. Helped customers complete purchases, locate items, and join reward programs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate. Trained new associates on store policies, procedures, effective sales techniques.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation and processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Supervisor of Customer Service
Orange Lake Country Club Inc./IHG
06.2016 - 05.2020
- Analyzed customer feedback to implement process improvements, increase operational efficiency and ensuring timely resolution of issues.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field. Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Guidance Counselor Assistant
Orange County/OCPS
08.2012 - 05.2016
- Developed and presented informative presentations on topics such as financial aid, college selection, and career exploration to students and their families.
- Collaborated with school staff to identify resources or accommodations needed for students facing personal or emotional challenges.
- Maintained accurate records of student progress and counseling sessions, adhering to confidentiality guidelines while enabling effective collaboration among staff members.
Education
Bachelor of Science - Dentistry
South College
Orlando, FL04-2027
Associate of Science -
Valencia College
Orlando, FL05-2013
Graduate Certificate - Hospitality Administration And Management
Mid Florida Tech
Orlando, FL05.2012
Skills
- Advanced oral and written communication skills
- Sales strategy development/ Salesforce
- Interpretation and Translation Services
- Effective Written/ Verbal Communication
- Advanced MS Office Suite Proficiency
- End User support/ Analytical thinking
- Complaint resolution/ Detail-Oriented
- Leadership development/ Teamwork
- Visual merchandising proficiency
- POS system operations
Timeline
Claims Adjuster
RENFROE
11.2023 - Current
Retail Sales Associate
Nike Factory Outlet
05.2018 - 08.2023
Supervisor of Customer Service
Orange Lake Country Club Inc./IHG
06.2016 - 05.2020
Guidance Counselor Assistant
Orange County/OCPS
08.2012 - 05.2016
Bachelor of Science - Dentistry
South College
Associate of Science -
Valencia College
Graduate Certificate - Hospitality Administration And Management
Mid Florida Tech
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