Lisa Little
Lexington,KY
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
RJ Ketch Equine
08.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Researched and analyzed policy contracts to verify proper payment of claims.
Registered Represenative/Life & Health Agent
Western & Southern Life
10.2020 - 08.2022
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Front Office Manager
Bluegrass Community Health Center
01.2018 - 09.2019
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Property Manager
Storagemart
09.2014 - 08.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Claims Adjuster
National Equine Adjusting
01.2001 - 05.2011
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Documented all investigation activity and presented reports to management.
- Researched and analyzed policy contracts to verify proper payment of claims.
Education
Bachelor of Arts - Business Management
Midway University
Midway05.2000
Skills
- Claims File Documentation
- Microsoft Word
- Marketing
- Strong Communication and Interpersonal Skills
- Sourcing and Compiling Information
- Report Writing
- Medical Terminology
- Advanced Oral and Written Communication Skills
- Courtroom Procedures
- Sales
- Advanced Computer Skills
- Legal Proceedings Knowledge
Accomplishments
- Supervised team of 9 staff members.
- Passed the SIE, Series 6 & Series 63 on my first try.
- Graduated Cum Laude
Timeline
Claims Adjuster
RJ Ketch Equine
08.2022 - Current
Registered Represenative/Life & Health Agent
Western & Southern Life
10.2020 - 08.2022
Front Office Manager
Bluegrass Community Health Center
01.2018 - 09.2019
Property Manager
Storagemart
09.2014 - 08.2016
Claims Adjuster
National Equine Adjusting
01.2001 - 05.2011
Bachelor of Arts - Business Management
Midway University
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